Retail Shift Leader

Canna Cabana

. Assist store management in supervising and facilitating daily store operations .

Posted 9/21/2026part-timeCalgary • CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in retail operations, ensuring compliance with health and safety regulations while achieving sales targets. Proficient in training and motivating staff, with a focus on exceptional customer service and effective communication.

Highest-signal resume keywords

SellSafe CertificationRetail Industry ExperienceSales and Service OrientationMicrosoft Office ProficiencyHealth and Safety Legislation Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inventory ManagementSales Target AchievementCustomer Service SkillsTroubleshooting SkillsBasic Office Administration

Soft Skills

Time ManagementPrioritizing SkillsStaff Training and MotivationEffective Communication

Certifications & Qualifications

SellSafe CertificationFirst Aid Certification

Industry Keywords

Retail OperationsCannabis IndustryCustomer Complaints HandlingStore ManagementHealth and Safety Regulations

About the role

Key responsibilities & impact

Assist store management in supervising and facilitating daily store operations
Oversee Store Manager responsibilities in the absence of the Store Manager or Assistant Store Manager
Assist with personnel management and resolve customer service issues
Provide direction, guidance and instruction to store associates
Ensure store conditions meet established standards
Assist with staffing levels when requested
Act as sales and customer service leader or role model when management is absent
Greet and assist customers while modeling exemplary conduct
Ensure company policies and relevant legislation are followed
Handle and escalate customer complaints as necessary
Ensure health, safety and security regulations and standards are met on shift
Achieve sales targets and store-level KPIs
Ensure employees pursue sales goals
Oversee and assist with inventory management and shift inventory processes

Requirements

What you’ll need

Must have valid SellSafe Certification
Completion of high school and college/CEGEP/vocational or technical training required
Minimum of 2 years work experience in the retail industry required; Cannabis industry preferred
Demonstrated sales and service orientation required
Excellent time management and prioritizing skills required
Demonstrated ability to train and motivate staff required
Basic office administration skills required
High level of proficiency with Microsoft Office productivity suite
Strong customer service and troubleshooting skills
Thorough understanding of applicable health and safety legislation
Ability to work nights, holidays, weekends and different locations
Able to effectively communicate verbally and in writing with individuals at all levels of the organization
A valid First Aid certification is considered an asset

Benefits

Comp & perks

Unlimited bonus earning potential
Significant opportunity for growth, experience and learning
Opportunity to work for a growing company positioned to become a globally recognized cannabis brand