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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in recruiting, coaching, and training staff while ensuring exceptional customer service and maintaining visual merchandising standards. Proficient in problem-solving, collaboration, and developing processes to enhance operational efficiency.
Highest-signal resume keywords
Retail Supervisory ExperienceSmart Choices CertificationVisual Merchandising StandardsMS Office SuitePOS Expertise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Staff Training and DevelopmentInventory ManagementProcess DevelopmentVisual PlanningCustomer Experience Enhancement
Soft Skills
Problem-Solving SkillsCollaboration SkillsOrganizational SkillsWritten Communication SkillsOral Communication Skills
Certifications & Qualifications
Smart Choices CertificationFirst Aid Certification
Industry Keywords
RetailCustomer Service ExcellenceMerchandisingAuditsSLGA Requirements
About the role
Key responsibilities & impact- Recruit, coach, and train top talent
- Ensure the team educates and informs customers
- Deliver a knowledgeable, genuine, and exceptional customer experience
- Ensure the store is inviting, spotless, and well merchandised
- Provide staff training and development as the resident product expert
- Create a welcoming environment and engage with local communities
- Use problem-solving and collaboration to achieve business objectives
- Develop and implement processes and procedures
- Oversee inventory
- Provide feedback on product trends and customer needs
- Maintain corporate visual merchandising standards
- Assist with audits and SLGA requirements
Requirements
What you’ll need- Must already have, or be able to quickly obtain, Smart Choices certification
- Must provide a copy of clean Criminal Background Check prior to start date
- At least 1–2 years’ retail supervisory experience
- A valid First Aid certification is considered an asset
- Experience working with similar brands/products is an asset
- Ability to work nights, holidays, weekends, and different locations
- Ability to work any shift based on business needs, Monday to Sunday
- Ability to develop and train staff through positive coaching and feedback
- Strong organization and problem-solving skills
- Excellent written and oral communication skills
- Passion for customer service excellence
- MS Office Suite
- POS expertise
- Post-secondary education in a related field
- Demonstrated abilities in visual planning and merchandising
Benefits
Comp & perks- Significant opportunity for growth, experience and learning
- Unlimited bonus earning potential
- Full-time, permanent employment
- Opportunity to work for a growing company positioned to become a globally recognized cannabis industry brand