Retail Shift Leader

Canna Cabana

. Assist store management in supervising and facilitating daily store operations .

Posted 10/22/2026full-timeHigh River • CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in retail operations, ensuring compliance with health and safety standards while achieving sales targets. Proficient in training and motivating staff, with a focus on exemplary customer service and effective communication.

Highest-signal resume keywords

SellSafe CertificationRetail Industry ExperienceSales Target AchievementCustomer Service SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementBasic Office AdministrationSales OrientationHealth and Safety Legislation UnderstandingTime Management

Soft Skills

Teamwork SkillsEffective CommunicationDiplomacyMotivational LeadershipPositive Work Attitude

Certifications & Qualifications

SellSafe CertificationFirst Aid Certification

Industry Keywords

Retail OperationsCustomer ServiceSales GoalsCannabis Industry ExperienceStore Management

About the role

Key responsibilities & impact

Assist store management in supervising and facilitating daily store operations
Oversee Store Manager responsibilities in the absence of the Store Manager or Assistant Store Manager
Assist with personnel management and resolve customer service issues during shifts
Provide direction, guidance, and instruction to store associates
Maintain store conditions according to established standards
Assist with staffing levels when requested
Act as the sales and customer service leader or role model in the absence of the Store Manager or Assistant Store Manager
Greet and assist customers while modeling exemplary conduct
Ensure company policies and relevant legislation are followed by all staff
Handle customer complaints and escalate issues when necessary
Ensure health, safety, and security standards are met during shifts
Achieve sales targets and store-level KPIs
Ensure employees actively pursue sales goals
Oversee and assist with inventory management and shift inventory processes

Requirements

What you’ll need

Must have valid SellSafe Certification
Completion of high school and college/CEGEP/vocational or technical training required
Demonstrated sales and service orientation required
Minimum of 2 years work experience in the retail industry required; Cannabis industry preferred
A valid First Aid certification is considered an asset
Excellent time management and prioritizing skills required
Demonstrated ability to train and motivate staff required
Skills to monitor and lead by example as required
Basic office administration skills required
High level of proficiency with Microsoft Office productivity suite
Highly effective teamwork skills
Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
Strong customer service and troubleshooting skills
A well-defined sense of diplomacy
Excellent teamwork and team-building skills
Thorough understanding of applicable health and safety legislation
A professional, responsive, and positive work attitude is essential
Ability to work nights, holidays, weekends, and different locations

Benefits

Comp & perks

Unlimited bonus earning potential
Significant opportunity for growth, experience and learning
Full-time, permanent employment
Opportunity to work for a growing company positioned to become a globally recognized cannabis brand