Retail Shift Leader

Canna Cabana

. Provide assistance to store management in supervising and facilitating the daily operations of the store .

Posted 10/6/2026part-timeToronto • CanadaSenior💰 CA$19 - CA$21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in retail operations, with a focus on sales achievement, customer service excellence, and effective team management. Proficient in inventory management and compliance with health and safety regulations.

Highest-signal resume keywords

CannSell CertificationSales Target AchievementCustomer Service OrientationTeam Training and MotivationMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementSales ManagementBasic Office AdministrationHealth and Safety ComplianceCustomer Complaint Resolution

Soft Skills

Time ManagementEffective CommunicationTeamworkDiplomacyPositive Work Attitude

Certifications & Qualifications

First Aid CertificationPolice Background Check

Industry Keywords

Retail IndustryCannabis IndustryCustomer ServiceSales GoalsStore Operations

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Provide assistance to store management in supervising and facilitating the daily operations of the store
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Assist in the delivery of key personnel management when on shift and resolve customer service issues as needed
Provide direction, guidance, and instruction to store associates
Ensure store conditions are consistently upheld to established standards
Assist in ensuring staffing levels adequately meet business needs when requested
Lead sales and customer service in the absence of SM/ASM
Greet and assist customers while modeling exemplary conduct
Ensure company policies and relevant legislation are adhered to by all staff
Handle and escalate customer complaints as necessary
Ensure health, safety, and security regulations and standards are met on shift
Achieve sales targets and store-level KPIs
Ensure employees actively pursue sales goals
Oversee and assist in inventory management and be accountable for inventory processes on shift

Requirements

What you’ll need

Must have valid CannSell to work in a retail cannabis store.
Must have or be able to successfully complete a Police Background Check.
Demonstrated sales and service orientation required
Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
A valid First Aid certification is considered an asset
Excellent time management and prioritizing skills required
Demonstrated ability to train and motivate staff required
Skills to monitor and lead by example as required
Basic office administration skills required
High level of proficiency with Microsoft Office productivity suite
Highly effective teamwork skills
Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
Strong customer service and troubleshooting skills
A well-defined sense of diplomacy
Excellent teamwork and team-building skills
Thorough understanding of applicable health and safety legislation
A professional, responsive, and positive work attitude is essential
Ability to work any shift based on business needs, Monday to Sunday
Ability to work nights, holidays and weekends and different location

Benefits

Comp & perks

Significant opportunity for growth, experience and learning
Unlimited bonus earning potential