Retail Shift Leader

Canna Cabana

. Recruit, coach, and train top talent to ensure the team educates and informs customers .

Posted 9/22/2026full-timeSelkirk • CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities to develop and train staff while ensuring exceptional customer service and adherence to visual merchandising standards. Proficient in problem-solving, organization, and communication to achieve business objectives and maintain a welcoming store environment.

Highest-signal resume keywords

Retail Supervisory ExperienceSmart Choices CertificationVisual MerchandisingCustomer Service ExcellenceMS Office Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Visual PlanningInventory ManagementPOS ExpertiseProcess DevelopmentStaff Training and Development

Soft Skills

Leadership SkillsProblem-Solving SkillsOrganizational SkillsCommunication SkillsCoaching Skills

Certifications & Qualifications

Smart Choices CertificationFirst Aid Certification

Industry Keywords

RetailCustomer ExperienceMerchandising StandardsCriminal Background CheckLocal Community Engagement

About the role

Key responsibilities & impact

Recruit, coach, and train top talent to ensure the team educates and informs customers
Deliver a knowledgeable, genuine, and exceptional customer experience
Ensure the store is inviting, spotless, and well merchandised
Serve as the resident expert and enthusiast on products
Provide excellent staff training and development
Create a welcoming environment and engage positively with local communities
Use problem-solving and collaboration to achieve business objectives
Develop and implement processes and procedures
Oversee inventory
Provide feedback on product trends and customer needs
Maintain corporate visual merchandising standards
Assist with audits and SLGA requirements

Requirements

What you’ll need

Must already have, or be able to quickly obtain, Smart Choices certification
Must provide a copy of clean Criminal Background Check prior to start date
1–2 years of retail supervisory experience
Demonstrated leadership skills
Valid First Aid certification considered an asset
Experience working with similar brands/products considered an asset
Ability to work nights, holidays, weekends, and different locations
Ability to work any shift based on business needs, Monday to Sunday
Ability to develop and train staff through positive coaching and feedback
Strong organization and problem-solving skills
Excellent written and oral communication skills
Passion for customer service excellence
Proficiency with MS Office suite
POS expertise
Post-secondary education in a related field
Demonstrated abilities in visual planning and merchandising

Benefits

Comp & perks

Unlimited bonus earning potential
Significant opportunity for growth, experience and learning
Opportunity to work for a growing company positioned to become a globally recognized cannabis brand