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Retail Shift Leader
Canna Cabana. Assist store management in supervising and facilitating daily store operations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in retail operations, focusing on sales targets, customer service excellence, and compliance with health and safety regulations. Proficient in training and motivating staff while ensuring effective teamwork and communication.
Highest-signal resume keywords
SellSafe CertificationRetail Industry ExperienceSales Target AchievementCustomer Service OrientationHealth And Safety Legislation Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Inventory ManagementOffice Administration SkillsSales Goals PursuitTime ManagementTroubleshooting Skills
Soft Skills
Teamwork SkillsCommunication SkillsStaff Training And Motivation
Tools & Technologies
Microsoft Office Suite
Certifications & Qualifications
SellSafe CertificationFirst Aid Certification
Industry Keywords
Retail IndustryCannabis IndustryCustomer ServiceHealth And Safety RegulationsStore Operations
About the role
Key responsibilities & impact- Assist store management in supervising and facilitating daily store operations
- Oversee Store Manager responsibilities in the absence of the Store Manager or Assistant Store Manager
- Assist with personnel management and resolve customer service issues
- Provide direction, guidance, and instruction to store associates
- Ensure store conditions meet established standards
- Assist with staffing levels when requested
- Act as the sales and customer service leader and role model when management is absent
- Greet and assist customers while modeling exemplary conduct
- Ensure company policies and relevant legislation are followed
- Handle and escalate customer complaints as necessary
- Ensure health, safety, and security regulations and standards are met on shift
- Achieve sales targets and store-level KPIs
- Ensure employees actively pursue sales goals
- Oversee and assist with inventory management and shift inventory processes
Requirements
What you’ll need- Must have valid SellSafe Certification
- Completion of high school and college/CEGEP/vocational or technical training required
- Minimum of 2 years work experience in the retail industry required; Cannabis industry preferred
- Demonstrated sales and service orientation required
- Excellent time management and prioritizing skills
- Demonstrated ability to train and motivate staff
- Basic office administration skills
- High level of proficiency with Microsoft Office productivity suite
- Highly effective teamwork skills
- Ability to communicate verbally and in writing with individuals at all organizational levels
- Strong customer service and troubleshooting skills
- Thorough understanding of applicable health and safety legislation
- Ability to work nights, holidays, weekends, and different locations
- A valid First Aid certification is considered an asset
Benefits
Comp & perks- Unlimited bonus earning potential
- Significant opportunity for growth, experience and learning
- Opportunity to work for a growing company positioned to become a globally recognized cannabis brand