Retail Store Manager

. Manage daily operations and profitability according to established goals and business objectives .

Posted 9/25/2026full-timeCalgary • CanadaMid-LevelSeniorWebsite

Key responsibilities & impact

Manage daily operations and profitability according to established goals and business objectives
Manage staff, customer satisfaction, product presentation, inventory, seasonal changes, and promotional activities
Greet and assist customers while modeling exemplary conduct
Address and resolve customer complaints professionally
Ensure compliance with health, safety, and security regulations
Maintain stock and conduct scheduled inventory counts
Increase sales, expand markets, and promote the business
Verify invoices, packaging slips, and expenditures
Ensure merchandise is presented neatly and priced correctly
Make purchasing decisions involving volume-based discounts
Prepare sales, staff, productivity, and inventory reports
Hold staff accountable for cash box deficits
Balance sales, record receipts, track daily revenue, make bank deposits, and reconcile bank statements
Coordinate ordering and receiving of cannabis and accessories
Supervise all staff and coordinate work for productive operations
Perform other assigned duties

What you’ll need

Valid SellSafe Certification is mandatory
Completion of high school and College/CEGEP/vocational or technical training
Minimum of 5 years of work experience in a supervisory role in a retail environment
Minimum of 3+ years of work experience in a full-capacity managerial role
Proven excellent customer service skills
Excellent time management and prioritizing skills
Ability to train and motivate staff
Skills to monitor and assess staff performance
Basic office administration skills
High proficiency with Microsoft Office productivity suite
Effective teamwork skills
Effective verbal and written communication
Strong customer service and troubleshooting skills
Ability to plan and organize work effectively and ensure completion
Diplomacy, negotiation, conflict resolution, and people management skills
Ability to learn and adapt to sales software quickly
Ability to work any shift based on business needs, Monday to Sunday
Ability to work nights, holidays, weekends, and at different locations
Professional, responsive, and positive work attitude
Meticulous records maintenance skills
First Aid certification considered an asset
Management experience preferred

Comp & perks

Unlimited bonus earning potential
Opportunity for growth, experience and learning
Opportunity to work for a growing company positioned to become a globally recognized cannabis brand