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Customer Service Engineer
Canon Australia. Deliver high-quality hands-on pre-sales and post-sales customer support .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnosing and resolving technical, software, and network connectivity issues while delivering high-quality customer support. Proficient in managing service activities, ensuring compliance with safety and quality standards, and providing effective operator training.
Highest-signal resume keywords
Field Service Technician ExperienceTroubleshooting Technical IssuesRestricted Electrical Licence (REL)Customer-Facing Service Role ExperienceStrong Problem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Diagnosing Hardware IssuesSoftware InstallationNetwork Connectivity SupportFirmware UpgradesService Activity Management
Soft Skills
Communication SkillsRelationship-Building SkillsProblem-Solving SkillsIndependence
Certifications & Qualifications
Current Driver’s LicenceQueensland Restricted Electrical Work Licence
Industry Keywords
Pre-Sales SupportPost-Sales SupportCustomer SupportService-Level AgreementsSafety StandardsQuality StandardsSustainability Standards
About the role
Key responsibilities & impact- Deliver high-quality hands-on pre-sales and post-sales customer support
- Diagnose and resolve technical, software and network connectivity issues
- Perform reactive and proactive servicing
- Upgrade software and firmware
- Install hardware and software
- Support network connectivity
- Provide operator training
- Meet and exceed customer needs
- Deliver against service-level agreements and keep customers informed
- Conduct site inspections supporting installations and upgrades
- Assist Canon staff to improve efficiencies
- Accurately manage service activities, parts inventory and administrative requirements
- Support Canon regional and/or remote customers on an ad hoc basis
- Keep current with technologies, training and technical/workplace compliance
- Contribute to personal development and share knowledge with colleagues
- Ensure compliance with safety, quality and sustainability standards
- Report to the Manager – Service Performance within the Service and Support team
Requirements
What you’ll need- Experience as a printer, photocopier or field service technician
- Exposure to diagnosing and repairing hardware and software issues
- Experience troubleshooting technical, software and network connectivity issues
- Ability to work independently and manage service activities in a field-based environment
- Strong problem-solving, communication and relationship-building skills
- Industry experience in a similar customer-facing service role highly regarded
- Current and valid driver’s licence
- Restricted Electrical Licence (REL), or a demonstrable pathway towards obtaining a Queensland Restricted Electrical Work Licence relevant to servicing business and office equipment
- Applicants without a current REL may need to provide evidence of relevant qualifications, training and/or industry experience consistent with Queensland Electrical Safety Office licensing requirements
- Must be eligible to work in Australia at the time of application
Benefits
Comp & perks- Competitive package including company car and tools
- Excellent training and learning opportunities
- Flexible working arrangements where possible
- Supportive, collaborative and inclusive workplace culture
- Career development and continuous learning opportunities
- Knowledge-sharing opportunities
- Equal opportunity employment
- Benefits/perks may vary depending on employment nature and country