Canon Australia

Field Engineer

• Deliver high-quality hands-on pre-sales and post-sales customer support
• Diagnose and resolve technical, software and network connectivity issues
• Perform reactive and proactive servicing
• Upgrade software and firmware
• Install hardware and software
• Support network connectivity
• Provide operator training
• Meet and exceed customer needs
• Deliver against service-level agreements and keep customers informed
• Conduct site inspections supporting installations and upgrades
• Assist Canon staff to improve efficiencies
• Accurately manage service activities, parts inventory and administrative requirements
• Support Canon regional and/or remote customers on an ad hoc basis
• Keep current with technologies, training and technical/workplace compliance
• Contribute to personal development and share knowledge with colleagues
• Ensure compliance with safety, quality and sustainability standards
• Report to the Manager – Service Performance within the Service and Support team

Customer Service Engineer