Customer Support Associate

Canon Australia

. Engage with customers via phone, email, and live chat to provide timely, professional, customer-focused support .

Posted 10/6/2026full-timeAngeles City • PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively engaging with customers through various communication channels and providing timely support. Proficient in managing customer inquiries and operational processes while meeting performance metrics and contributing to team success.

Highest-signal resume keywords

Customer ServiceKPI ManagementOral And Written CommunicationMultitaskingSales Generation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Booking AssistanceTravel AssistanceAdministrative TasksIssue ResolutionProcess Improvement

Soft Skills

CollaborationProblem SolvingTeamworkAdaptabilityCustomer-Focused Approach

Tools & Technologies

Live ChatEmail CommunicationPhone SupportScreen Navigation

Industry Keywords

Travel IndustryCustomer ExperienceService Quality StandardsSales TargetsOperational Processes

About the role

Key responsibilities & impact

Engage with customers via phone, email, and live chat to provide timely, professional, customer-focused support
Assist customers throughout their booking and travel journey with accurate information and appropriate solutions
Respond to customer inquiries, concerns, and requests while maintaining high service quality standards
Perform back-office and administrative tasks supporting customer accounts, bookings, and operational processes
Investigate, resolve, and escalate customer issues as needed
Collaborate with internal teams and stakeholders to deliver a seamless customer experience
Meet or exceed KPIs, SLAs, and quality standards
Contribute to a positive, collaborative, high-performing team environment
Embrace training and development opportunities to improve industry, product, and service knowledge
Participate in improvement forums and help test process improvements
Use awareness of the impact of the team’s performance on customers and wider business processes to guide work activities

Requirements

What you’ll need

College/Bachelor’s Degree in a related discipline or equivalent
1–2 years’ experience related to generating sales and ideally travel assistance
Comfortable working with goals, KPIs, or conversion targets while maintaining a customer-first approach
Exceptional oral and written communication skills
Must be fluent in English
Quick Navigation Ability
Web Savvy
Coordinating experience
Ability to toggle between screens/tools while multitasking
Must be eligible to work in the country of application at the time of application

Benefits

Comp & perks

Flexible working arrangements where possible
Work-life balance support
Inclusive and diverse workforce environment
Equal opportunity employment