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Application Support Analyst
Canopius Group. Provide second-line technical support for Workday data services, including Prism Analytics, Accounting Centre and associated data pipelines .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for Workday data services, including strong SQL skills for data analysis and resolution of data quality issues. Capable of managing end-to-end data movement and transformation while collaborating effectively with cross-functional teams.
Highest-signal resume keywords
Workday Prism AnalyticsSQL SkillsData Quality InvestigationUAT SupportIT Service Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data Pipeline ManagementData TransformationIncident ManagementProblem ManagementChange ManagementRelease ManagementTechnical DocumentationOperational ProceduresTroubleshootingData Integration
Soft Skills
Collaborative ApproachKnowledge SharingClear CommunicationTraining AbilityProblem-Solving
Tools & Technologies
Workday FinancialsDiagnostic ToolsCloud ComputingRequirements ManagementSoftware TestingSystems AdministrationSystems ConfigurationSystems DesignSystems MaintenanceTechnology Asset Management
Industry Keywords
Financial SystemsAccess ControlsSegregation of DutiesAudit RequirementsLive-Service Environment
Tech Stack
Tools & technologiesCloudITSMSQL
About the role
Key responsibilities & impact- Provide second-line technical support for Workday data services, including Prism Analytics, Accounting Centre and associated data pipelines
- Investigate and resolve data quality issues, processing failures, reconciliation differences and incidents affecting financial outputs
- Use SQL and diagnostic tools to analyse data, identify root causes and support resolution
- Support end-to-end movement and transformation of data between source systems, data platforms and Workday Financials
- Support Workday interfaces and assess impacts of source-system, configuration and data-structure changes
- Provide technical analysis for complex incidents and work with Finance, Data, IT and third-party suppliers to restore service
- Support Workday Financials UAT, go-live, fix-forward activity and transition into stable live support
- Support controlled changes and releases through impact assessments, technical testing, implementation and post-implementation validation
- Create and maintain support documentation, operational procedures and troubleshooting guidance
- Share specialist knowledge across the Business Applications team through coaching, documentation and collaborative problem-solving
- Provide knowledge transfer, initial training and practical support to the wider AMS team
- Work with the project team to triage defects, assess data impacts and support resolution during UAT, go-live and post-go-live stabilisation
Requirements
What you’ll need- Practical experience supporting data-intensive business applications in a live-service environment
- Experience of Workday Prism Analytics, Workday Accounting Centre or comparable enterprise data and financial platforms is highly desirable
- Strong SQL skills and experience investigating data quality, transformation, integration and processing issues
- Understanding of data pipelines, interfaces, source-to-target mappings and end-to-end data flows
- Experience supporting UAT, go-live, fix-forward, hypercare or transition-to-service activities for a major system implementation
- Experience working within structured IT service management processes, including incident, problem, change and release management
- Ability to translate complex technical findings into clear guidance for users, support colleagues and stakeholders
- Experience creating support documentation, knowledge articles and operational procedures
- Collaborative approach and confidence sharing knowledge and building capability across the wider team
- Ability to work effectively in a project environment and prioritise defects and issues during critical delivery and stabilisation periods
- Experience transferring knowledge to permanent support teams through training, documentation and collaborative problem-solving
- Awareness of access controls, segregation of duties and audit requirements within financial systems would be advantageous
- Cloud Computing, Requirements Management, Software Testing, Stakeholder Management, Systems Administration, Systems Configuration, Systems Design, Systems Maintenance, Systems Performance Monitoring, Technology Asset Management, Technology Roadmapping and Troubleshooting at proficiency level 2
Benefits
Comp & perks- Hybrid working
- Competitive base salary
- Non-contributory pension
- Discretionary bonus
- Health insurance including family cover
- Dental cover
- Benefits supporting financial, physical, social and psychological health
- Equal employment opportunities and a discrimination- and harassment-free work environment
- Reasonable adjustments throughout recruitment and employment