Canopius Group

Support Engineer

• Deliver customer service experience and technology support services to Canopius’s global user base
• Provide 2nd-line deskside support and manage business-impacting and prioritised incidents
• Act as the face of Service Management at the London Tech Zone and a key escalation point for customers
• Support end users in offices and at home with problems, major incidents, and escalated tickets
• Manage tickets raised with third-party teams delivering Canopius’s IT services and support
• Execute complex operational support activities across multiple technical areas
• Provide advanced advice to business users on complex issues
• Prepare support-level and user-level documentation
• Manage work and priorities through ticketing systems and workflows
• Troubleshoot complex infrastructure, support services, and low- to mid-level application issues
• Manage migration, configuration, and rollout of new or upgraded infrastructure assets and support services
• Support office-based networking and audio-visual technologies
• Set up and manage laptops and smartphones for new joiners and deployed devices
• Support home workers with laptop and connectivity issues
• Provide 2nd-line M365 and Teams support, including usability queries
• Create and maintain service procedures, policies, and standards
• Govern networking rooms and cabling
• Support company and BYOD Android and iOS smartphones
• Liaise with 1st-line Service Desk on escalations, problems, and major incidents
• Participate in testing for changes and new processes
• Act as a key escalation point for incidents, requests, customer experience, problem management, and incident management

Tech Zone Support Technician

Procurement

• Develop and maintain category strategies for professional services and underwriting support suppliers
• Ensure sourcing strategies address materiality, substitutability, concentration risk, and operational criticality in line with PRA SS2/21
• Maintain a forward-looking sourcing and renewal pipeline for critical and key suppliers
• Lead proportionate and defensible RFI, RFP, and RFQ sourcing activities
• Negotiate commercial and contractual terms covering scope, fee models, rate cards, SLAs, KPIs, audit rights, termination, exit, and transition provisions
• Embed PRA SS2/21 principles across the third-party lifecycle
• Conduct pre-contractual risk assessment and due diligence
• Identify material outsourcing and critical third-party arrangements
• Work with Legal, Risk, Compliance, InfoSec, and Data Protection stakeholders
• Use Evisort Contract Intelligence to manage contracts, obligations, renewals, termination timelines, and commercial and risk insights
• Lead or support supplier review forums, performance reviews, QBRs, and remediation plans
• Coordinate with IT service management, cyber, and data teams on supplier performance and issue resolution
• Act as primary procurement partner for key internal stakeholders
• Provide procurement advice on sourcing routes, commercial options, and supplier strategy
• Track and report savings, cost avoidance, pipeline delivery, and supplier performance
• Maintain procurement management information through Workday and other procurement systems
• Support procurement capability uplift through knowledge sharing and mentoring
• Execute outsourcing strategies and identify marketplace solutions
• Conduct market research, supplier landscape analysis, benchmarking, and total-cost-of-ownership analysis
• Manage contracts throughout their lifecycle, from tendering and contracting through exit management
• Govern vendor performance and monitor vendor compliance with procedures and best practices
• Direct major contract changes and maintain contract change tracking

Category Manager

Security Analyst

• Support the day-to-day operation of information security controls and services
• Monitor security tooling, alerts, dashboards, SOC outputs, and SIEM outputs
• Investigate and respond to security events and incidents
• Escalate security incidents and risks to the Information Security Manager
• Perform assurance activities to assess security control effectiveness
• Support gap analysis, compliance readiness, and ongoing compliance monitoring
• Identify, assess, and document security risks
• Track remediation actions and follow up with control owners
• Support incident response, investigation, evidence gathering, root cause analysis, and lessons learned
• Contribute to improvements in controls, processes, and preventative measures
• Maintain and operate information security policies, standards, and procedures
• Provide security guidance to Technology and business teams
• Ensure security activities are documented and auditable
• Support third-party security due diligence, reviews, and assurance activities
• Assist with internal and external audits, assessments, and regulatory requests
• Gather evidence demonstrating effective operation of security controls
• Support security awareness and training activities
• Promote a positive security and compliance culture
• Produce security reports and metrics for technical and non-technical audiences
• Analyse trends, threats, and emerging risks
• Contribute improvements to security processes and controls

Tech Zone Support Technician

Category Manager

Information Security Analyst