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Complaints Data Analyst
Canopius Group. Generate analysis and reports to drive business decisions regarding complaint handling .
About the role
Key responsibilities & impact- Generate analysis and reports to drive business decisions regarding complaint handling
- Work with business areas to understand and resolve data source and quality challenges
- Deliver process improvements such as automation to improve workflow and data quality
- Create dashboards providing Complaints performance insights to internal stakeholders
- Complete Fair Value Assessments to ensure products have relevant Complaints information
- Assist with Complaints reporting requirements, including UK ExCo packs, APAC Board, GIVM and FCA Returns
- Contribute to process improvement initiatives to enhance complaints performance
Requirements
What you’ll need- Strong time management and prioritisation skills
- Excellent analytical and problem-solving skills
- Good communication skills
- Strong stakeholder management skills and ability to work cross-functionally
- Some understanding and experience of the General Insurance market and/or Lloyd’s market would be beneficial
- Experience using Power BI is desirable but not essential