Solutions Reliability Specialist

Canopy

. Independently assess the health, performance, and reliability of Canopy systems across assigned Tier 1 and Tier 2 customer sites .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in assessing system health and performance, providing actionable recommendations, and coordinating remediation efforts across technical teams. Proficient in analyzing technical issues, identifying root causes, and implementing preventive measures in healthcare technology environments.

Highest-signal resume keywords

System Health AssessmentNetwork TroubleshootingTechnical DocumentationHealthcare Technology ExperienceAnalytical Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Systems SupportHardware DeploymentNetwork ConnectivityTechnical Troubleshooting MethodologiesRoot Cause AnalysisRemediation PlanningSystem Performance EvaluationOnsite TroubleshootingTechnical DirectionContinuous Improvement

Soft Skills

Strong Communication SkillsConsultative SkillsAttention to DetailSound JudgmentAbility to Work Independently

Industry Keywords

Field ServicesHealthcare EnvironmentsCustomer Success ManagementTechnical InvestigationsOperational Risks

About the role

Key responsibilities & impact

Independently assess the health, performance, and reliability of Canopy systems across assigned Tier 1 and Tier 2 customer sites
Conduct system health reviews covering network performance, coverage, connectivity, hardware functionality, and operational risks
Analyze findings to identify root causes, emerging trends, and reliability risks
Distinguish routine technical issues from systemic problems and issues requiring engineering expertise
Evaluate remediation approaches and develop plans with recommended actions, priorities, resources, and expected outcomes
Determine remediation sequencing and coordinate activities within company guidelines
Recommend preventive measures and system improvements
Advise Customer Success Managers and customer stakeholders on system health, risks, and recommended actions
Translate technical findings into clear, actionable recommendations
Partner with clinical, facilities, and customer technical teams
Coordinate approved remediation plans through solution partners, Field Services Technicians, and internal technical teams
Provide technical direction during remediation activities
Manage technical investigations across multiple customer sites or workstreams
Assess post-remediation results and determine further actions needed
Perform onsite troubleshooting and system validation when necessary
Analyze recurring issues and recommend improvements to reliability, deployment, and remediation processes
Document assessments, root causes, remediation decisions, and validation results
Collaborate with Engineering, Technical Account Support, Deployment, and Professional Services
Provide technical guidance and informal mentorship to Field Services Technicians and solution partners

Requirements

What you’ll need

3+ years of experience in field services, technical systems support, hardware deployment, network troubleshooting, or a related technical discipline
Experience in healthcare technology preferred
Ability to independently evaluate moderately complex technical problems, assess alternative approaches, and recommend solutions
Working knowledge of connected hardware systems, network connectivity, system performance, and technical troubleshooting methodologies
Ability to analyze technical information, identify risks and root causes, and translate findings into practical remediation recommendations
Sound judgment in prioritizing issues and determining when escalation is appropriate
Strong communication and consultative skills for technical and nontechnical stakeholders
Ability to coordinate work across internal teams and external partners
Strong analytical skills, attention to detail, documentation, and continuous improvement
Comfort working independently in healthcare environments
Ability to support onsite technical activities, including lifting equipment up to 40 pounds and using ladders safely
Willingness to travel approximately 50% of the time to customer sites across the United States
Willingness and ability to meet customer-site credentialing requirements, which may include vaccinations and drug screening

Benefits

Comp & perks

Equal opportunity employer committed to diversity and an inclusive environment
Opportunity to lead and shape innovative products
Collaboration with a talented team
Positive impact on the lives of healthcare workers