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Clinical Implementation Specialist
Cantata Health Solutions. Provide external business clients with technical support for application software, software solutions, and hardware implementation .
About the role
Key responsibilities & impact- Provide external business clients with technical support for application software, software solutions, and hardware implementation
- Configure software according to user requirements and specifications
- Work with development and engineering teams to meet client and project expectations
- Guide clients on clinical workflows and recommend system setup using clinical standards
- Perform software and integration testing
- Resolve issues requiring changes to implemented applications and solutions
- Develop test cases and scripts
- Gather and review client feedback and assist with user requirement documents
- Define requirements for product changes with engineering resources
- Track project plans, progress, milestones, and implementation dates
- Identify risks and develop mitigation plans
- Maintain client communication and implementation documentation
- Test and troubleshoot final system implementations
- Provide training and end-user support during and after implementation
Requirements
What you’ll need- Certification in area of clinical expertise, such as LCSW, LMSW, LMHC, LPN, and others
- Bachelor’s degree that supports clinical expertise
- 5 years professional work experience in a behavioral healthcare environment
- In-depth experience using an EHR platform
- Strong working knowledge of Information Technology, software solutions, and software management systems
- Ability to travel up to 25% as needed
- Demonstrated problem-solving, critical-thinking, troubleshooting, and analytical skills
- Effective interpersonal, communication, and people skills
- Ability to manage multiple tasks and competing priorities
- Ability to work independently and within a team environment
- Ability to anticipate issues and risks and develop alternatives to meet project goals
- Strong attention to detail
Benefits
Comp & perks- Fully remote workforce
- Flexible schedule
- Employee recognition rewards
- Financial incentives through company success
- Referral incentives
- Performance-based bonuses