IT Support Analyst

Canvas Worldwide

. Provide first-level support for endpoints including Windows, MacOS, iOS, and Android devices .

Posted 10/30/2026full-timeEl Segundo • California • United StatesJuniorMid-Level💰 $70,400 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing first-level support for various endpoint devices, including Windows, MacOS, iOS, and Android, while ensuring adherence to SLA response times and security standards. Proficient in managing cloud services, particularly Azure and M365, and creating knowledgebase articles to enhance operational efficiency.

Highest-signal resume keywords

Endpoint SupportAzure/M365 Cloud ServicesMS Office 365Technical CommunicationInventory Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Endpoint Device DeploymentCloud Computing ServicesTechnical Request MonitoringKnowledgebase Article CreationAccount OnboardingEquipment OffboardingSLA ComplianceReporting ProceduresSystemic Issue IdentificationAV/Videoconference Support

Soft Skills

Strong Written CommunicationStrong Verbal Communication

Tools & Technologies

ZendeskMicrosoft TeamsSharePointIntuneAdobe

Industry Keywords

End-User Computing OperationsTechnical SupportEmergency SupportTravel Requirements

Tech Stack

Tools & technologies

AndroidAWSAzureCloudiOSMacOS

About the role

Key responsibilities & impact

Provide first-level support for endpoints including Windows, MacOS, iOS, and Android devices
Support Azure/M365 cloud services and maintenance
Monitor and respond to technical requests through Zendesk and Microsoft Teams
Create, test, and deploy endpoint devices
Ensure SLA response times and security standards, escalating issues as needed
Create and maintain knowledgebase articles covering solutions, processes, and workflows
Assist with logging and reporting procedures for end-user computing operations
Assist with inventory management and provide oversight
Handle account and equipment onboarding and offboarding
Provide onboarding assistance and walkthroughs for new associates
Identify systemic issues and work with desktop support and vendors to isolate and resolve them
Attend offsite meetings and provide travel throughout the assigned area
Provide off-hours and emergency support as required

Requirements

What you’ll need

At least two years of experience in a comparable position
Strong written and verbal communication skills
Strong familiarity with MS Office 365, SharePoint, Intune, Azure, and Adobe
Understanding of cloud computing services, including Microsoft, Google, and AWS
Ability to lift and transport computers and devices for setup and shipping
Ability to provide off-hours and emergency support as required
Travel 10–25% of the time
AV, videoconference systems, and presentation support experience is a plus

Benefits

Comp & perks

Generous medical, dental, and vision insurance
Pet insurance
Commuter benefits
Disability and life insurance coverage
401(k) matching
Up to 14 holidays per year
A “Do Good Day”
Unlimited PTO
Employee social and wellness events
DEI Council
Auto purchase rebate program
Monthly wellness allowance
In-office amenities including fresh kombucha and an in-house barista
Continuous training and workshops for career development