Capcade

Operations

• Create and refine customer-success content, including help articles, guides, training material and short videos for the customer academy
• Set up and run onboarding sequences, lifecycle campaigns and in-app messaging automations
• Build reporting for customer and growth teams and turn data into clear recommendations
• Help steer AI-assisted support by identifying gaps and improving content, flows or product feedback
• Handle setup questions, account and access requests, and reporting requests; escalate genuine defects to Product with evidence
• Maintain clean commercial data and sharp segments across Apollo and Intercom
• Analyze customer usage, friction points and priority segments
• Support the client-facing team in account management, solution consulting and project delivery with content, analysis and operations
• Suggest and own improvements to ways of working

Explore Strategy & Operations Associate at Capcade. Review requirements and application details.