Cross Trained Agent

Cape Air

. Check in passengers and baggage using Cape Air’s passenger service system .

Posted 10/22/2026part-timeSan Juan • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in passenger service operations, including check-in, reservations, and compliance with FAA regulations. Exhibits strong communication and customer service skills while effectively managing baggage handling and assisting passengers with special needs.

Highest-signal resume keywords

Airline Reservation System ExperienceExcellent Communication SkillsCustomer Service SkillsAbility To Lift Up To 70 LbsDriver's License Valid In Location

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Passenger Check-InBaggage HandlingFlight RebookingTicket ReportingBasic Computer Skills

Soft Skills

Ability To Work IndependentlyAdaptability To Changing PrioritiesEffective Interaction With OthersFlexibility Of Schedule

Tools & Technologies

Cape Air Passenger Service SystemRadio Communications

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

FAA ComplianceAirport Security ProceduresAirline Work ExperienceCape Air MOCHA HAGoTDI Spirit

Tech Stack

Tools & technologies

Mocha

About the role

Key responsibilities & impact

Check in passengers and baggage using Cape Air’s passenger service system
Make passenger reservations and rebook flights
Make boarding announcements
Provide extra assistance to passengers with special needs
Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station
Share information with pilots/ramp/operations using radio communications
Organize ticket and cash reports
Handle delayed or missing baggage and process claims
Assure compliance with FAA and airport security procedures
Meet and marshal aircraft
Fuel Cape Air aircraft, if applicable to station operations
Load and unload passengers and their baggage
Escort passengers out to the aircraft
Work Ticket, Operations and Ramp Agent positions at the assigned station after training
Perform additional duties as assigned

Requirements

What you’ll need

Airline work experience preferred
Airline reservation system experience preferred
Must be at least 18 years old
Must hold a high school diploma or equivalent
If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location
Must be able to lift up to 70 lbs.
Basic computer skills required
Excellent communication and excellent customer service skills required
Ability to interact effectively with others
Ability to work independently and adapt to changing work priorities
Ability to communicate effectively, orally and in writing
Flexibility of schedule is a must
This position will often require working nights, weekends and holidays
Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit