Cape Air

Agent

• Work Ticket, Operations, and Ramp Agent positions after completing training
• Check in passengers and baggage using Cape Air’s passenger service system
• Make passenger reservations and rebook flights
• Make boarding announcements
• Provide extra assistance to passengers with special needs
• Handle remote reservations calls for Cape Air Reservations Department, if applicable to station
• Share information with pilots, ramp, and operations using radio communications
• Organize ticket and cash reports
• Handle delayed or missing baggage and process claims
• Assure compliance with FAA and airport security procedures
• Meet and marshal aircraft
• Fuel Cape Air aircraft, if applicable to station operations
• Load and unload passengers and baggage
• Escort passengers to the aircraft
• Perform additional duties as assigned

Cross Trained Agent

• After completion of training, work Ticket, Operations and Ramp Agent positions at the assigned station
• Check in passengers and baggage using Cape Air’s passenger service system
• Make passenger reservations and rebook flights
• Make boarding announcements
• Provide extra assistance to passengers with special needs
• Handle remote reservations calls for the Cape Air Reservations Department, if applicable to the station
• Share information with pilots, ramp, and operations using radio communications
• Organize ticket and cash reports
• Handle delayed or missing baggage and process claims
• Assure compliance with FAA and airport security procedures
• Meet and marshal aircraft
• Fuel Cape Air aircraft, if applicable to station operations
• Load and unload passengers and baggage
• Escort passengers to the aircraft
• Perform additional duties as assigned