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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and communication skills while effectively managing passenger check-in, reservations, and baggage handling in compliance with FAA and airport security procedures. Capable of adapting to changing priorities and working independently in a fast-paced airline environment.
Highest-signal resume keywords
Airline Reservation System ExperienceExcellent Communication SkillsCustomer Service SkillsFAA Compliance KnowledgeAbility to Lift Up to 70 lbs
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Passenger Check-InBaggage HandlingFlight ReservationsTicket ReportingRadio CommunicationBasic Computer Skills
Soft Skills
Interpersonal SkillsAdaptabilityFlexibility
Tools & Technologies
Cape Air Passenger Service System
Certifications & Qualifications
High School Diploma or EquivalentValid Driver's License (if applicable)
Industry Keywords
Airline OperationsAirport Security ProceduresCustomer AssistanceAircraft MarshallingBaggage Claims Processing
Tech Stack
Tools & technologiesMocha
About the role
Key responsibilities & impact- Work Ticket, Operations, and Ramp Agent positions after completing training
- Check in passengers and baggage using Cape Air’s passenger service system
- Make passenger reservations and rebook flights
- Make boarding announcements
- Provide extra assistance to passengers with special needs
- Handle remote reservations calls for Cape Air Reservations Department, if applicable to station
- Share information with pilots, ramp, and operations using radio communications
- Organize ticket and cash reports
- Handle delayed or missing baggage and process claims
- Assure compliance with FAA and airport security procedures
- Meet and marshal aircraft
- Fuel Cape Air aircraft, if applicable to station operations
- Load and unload passengers and baggage
- Escort passengers to the aircraft
- Perform additional duties as assigned
Requirements
What you’ll need- Airline work experience preferred
- Airline reservation system experience preferred
- Must be at least 18 years old
- Must hold a high school diploma or equivalent
- If location requires driving, applicant must hold and maintain a driver’s license valid in that location
- Must be able to lift up to 70 lbs.
- Basic computer skills required
- Excellent communication and customer service skills required
- Ability to interact effectively with others
- Ability to work independently and adapt to changing work priorities
- Ability to communicate effectively, orally and in writing
- Flexibility of schedule is a must
- Must often work nights, weekends and holidays
- Must exhibit exceptional knowledge of Cape Air and embody the Cape Air MOCHA HAGoTDI spirit