Cross Trained Agent

Cape Air

. Work Ticket, Operations, and Ramp Agent positions after completing training .

Posted 10/31/2026full-timeOwls Head • Maine • United StatesMid-LevelSenior💰 $0 - $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in passenger service operations, including check-in, reservations, and compliance with FAA regulations. Exhibits strong communication and customer service skills while effectively assisting passengers and coordinating with team members.

Highest-signal resume keywords

Airline Reservation System ExperienceExcellent Communication SkillsCustomer Service SkillsAbility to Lift Up to 70 LbsFAA Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Passenger Service SystemTicketingBaggage HandlingReservation ManagementBasic Computer Skills

Soft Skills

Effective InteractionAdaptabilityIndependenceFlexibility

Certifications & Qualifications

High School Diploma or EquivalentValid Driver's License

Industry Keywords

Airline OperationsPassenger AssistanceRamp AgentFlight ReservationsAirport Security Procedures

Tech Stack

Tools & technologies

Mocha

About the role

Key responsibilities & impact

Work Ticket, Operations, and Ramp Agent positions after completing training
Check in passengers and baggage using Cape Air’s passenger service system
Make passenger reservations and rebook flights
Make boarding announcements
Provide extra assistance to passengers with special needs
Handle remote reservation calls for the Cape Air Reservations Department, if applicable
Share information with pilots, ramp, and operations using radio communications
Organize ticket and cash reports
Handle delayed or missing baggage and process claims
Assure compliance with FAA and airport security procedures
Meet and marshal aircraft
Fuel Cape Air aircraft, if applicable to station operations
Load and unload passengers and baggage
Escort passengers to the aircraft
Perform additional duties as assigned

Requirements

What you’ll need

Airline work experience preferred
Airline reservation system experience preferred
Must be at least 18 years old
Must hold a high school diploma or equivalent
If location requires driving, must hold and maintain a driver’s license valid in that location
Must be able to lift up to 70 lbs.
Basic computer skills required
Excellent communication and customer service skills required
Ability to interact effectively with others
Ability to work independently and adapt to changing work priorities
Ability to communicate effectively, orally and in writing
Flexibility of schedule is a must
Will often require working nights, weekends and holidays
Must exhibit exceptional knowledge of Cape Air and embody the Cape Air MOCHA HAGoTDI spirit