Cross Trained Agent

Cape Air

. After completion of training, work Ticket, Operations and Ramp Agent positions at the assigned station .

Posted 9/22/2026full-timeSt. Croix • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while effectively managing passenger check-in, reservations, and baggage handling in compliance with FAA and airport security procedures. Capable of working independently and adapting to changing priorities in a fast-paced airline environment.

Highest-signal resume keywords

Airline Reservation System ExperienceExcellent Customer Service SkillsFAA Compliance KnowledgeBasic Computer SkillsAbility to Lift Up to 70 Lbs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Passenger Check-InBaggage HandlingFlight ReservationsTicket ReportingRadio Communication

Soft Skills

Excellent CommunicationAbility to Interact EffectivelyAdaptabilityFlexibility of Schedule

Tools & Technologies

Cape Air Passenger Service System

Certifications & Qualifications

High School Diploma or EquivalentValid Driver's License

Industry Keywords

Airline OperationsPassenger ServiceAirport Security ProceduresCustomer AssistanceAircraft Marshalling

Tech Stack

Tools & technologies

Mocha

About the role

Key responsibilities & impact

After completion of training, work Ticket, Operations and Ramp Agent positions at the assigned station
Check in passengers and baggage using Cape Air’s passenger service system
Make passenger reservations and rebook flights
Make boarding announcements
Provide extra assistance to passengers with special needs
Handle remote reservations calls for the Cape Air Reservations Department, if applicable to the station
Share information with pilots, ramp, and operations using radio communications
Organize ticket and cash reports
Handle delayed or missing baggage and process claims
Assure compliance with FAA and airport security procedures
Meet and marshal aircraft
Fuel Cape Air aircraft, if applicable to station operations
Load and unload passengers and baggage
Escort passengers to the aircraft
Perform additional duties as assigned

Requirements

What you’ll need

Airline work experience preferred
Airline reservation system experience preferred
Must be at least 18 years old
Must hold a high school diploma or equivalent
If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location
Must be able to lift up to 70 lbs.
Basic computer skills required
Excellent communication and excellent customer service skills required
Ability to interact effectively with others
Ability to work independently and adapt to changing work priorities
Ability to communicate effectively, orally and in writing
Flexibility of schedule is a must
This position will often require working nights, weekends and holidays
Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit