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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and administration skills within a regulated financial services environment, with a focus on effective communication, problem-solving, and attention to detail.
Highest-signal resume keywords
Customer Service ExperienceAdministration SkillsFCA Regulated Financial Services KnowledgeProblem-Solving AbilityAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data ProcessingRecord MaintenanceQuality DocumentationProductivity TrackingService-Level Target Achievement
Soft Skills
Effective CommunicationListening SkillsWorkload PrioritizationReliabilityFlexibility
Certifications & Qualifications
GCSE Grade C / Nat 5 Grade 4 In Maths And English
Industry Keywords
Financial ServicesFCA RegulationCustomer InquiriesBack-Office SupportService Standards
About the role
Key responsibilities & impact- Process calculations and life/pensions-related data in-house systems according to documented procedures
- Complete administration tasks within service standards
- Refer complex problems to senior staff
- Receive, investigate and respond to customer inquiries
- Maintain accurate customer records
- Communicate effectively verbally and in writing
- Achieve productivity, quality and contractual service-level targets
- Manage and prioritise own workload to meet targets
- Complete required quality and productivity documentation
- Work flexibly across back-office teams when support is required
Requirements
What you’ll need- Previous experience in a customer service role / administration role
- Experience in an FCA regulated financial services environment would be beneficial, though full training will be provided
- Genuine passion for helping people
- Confident communicator with a professional and friendly manner
- Excellent listening skills and ability to problem solve
- Fast learner with attention to detail
- Ability to work under pressure and prioritise workload
- Punctual and reliable
- Excellent accuracy skills
- Grade GCSE Grade C / Nat 5 Grade 4 (or equivalent) in Maths and English
- Ability to commute to Manchester on a weekly basis
- Able to work Monday–Friday between 8am and 6pm
Benefits
Comp & perks- Full training provided
- Fantastic training and development for your career in financial services
- Company matched pension
- Life assurance
- Cycle2work scheme
- 15 weeks’ fully paid maternity, adoption and shared parental leave
- Voluntary lifestyle benefits including retail, socialising, health & wellbeing, travel and technology discounts
- Opportunities to learn new skills and develop your career
- Support for career development