Capita

Insurance

• Lead and deliver internal audits, assurance reviews and compliance assessments
• Provide independent insight into governance, controls and risk management arrangements
• Identify risks, control weaknesses and opportunities for improvement
• Deliver clear, practical recommendations supporting informed decision-making and continuous improvement
• Oversee tracking and implementation of actions from audit and assurance activity
• Prepare reports, dashboards and assurance summaries for senior leaders and governance forums
• Build relationships with stakeholders, regulators and external assurance partners
• Champion accountability, compliance and operational excellence

Audit and Assurance Lead

Risk

• Maintain the accuracy of the risk register across the full range of collective training establishments
• Inform the Training Risk Lead of changes to risk
• Understand relevant training policy and safety management to provide coherence across the risk register
• Support the Training Risk Lead in awareness and utility of the training risk register to reinforce a safety culture
• Record short-notice safety notifications
• Collect, validate, and analyse safety data, including accidents/incidents, near misses, hazards, audits, inspections, and observations
• Support incident and near-miss investigations by providing evidence, analysing contributing factors, and documenting findings
• Support compliance with health and safety legislation, internal policies, and relevant industry standards
• Work with operational teams to promote safety awareness and encourage reporting of hazards and near misses

Safety Risk Analyst

• Provide risk management for force preparation risks and training delivery risks identified through the analysis, design, and delivery of collective training services
• Conduct Functional Safety Analysis, Preliminary Hazard Identification and Analysis (PHI&A), and Organisational Safety Assessments
• Create and manage the Safety Risk Register in accordance with Joint Service Publication 822, 892, and 375
• Identify and manage safety risks against the safe system of work
• Provide oversight and line management of the Safety Risk Analyst
• Identify and escalate risks exceeding thresholds to stakeholders for enhanced mitigation or cessation of training
• Champion the British Army’s training safety culture
• Ensure training risks are tracked, managed, and communicated across key stakeholders

Safety Risk Manager

Administration

• Authorise, review and check complex and manual calculations for accuracy and compliance
• Support colleagues with technical queries and complex pension administration cases
• Manage escalations, complaints, high-priority cases and complex customer enquiries through to resolution
• Support Team Managers and Senior Pensions Technicians in meeting operational targets and service objectives
• Monitor quality standards and provide constructive feedback
• Coach, mentor and provide technical support to Trainee Pension Administrators and Pension Administrators
• Assist with training delivery and colleague development
• Participate in quality assurance activities
• Identify complaints, conduct root cause analysis and implement corrective actions
• Support workload planning and prioritisation to meet service standards and deadlines
• Identify process improvements and recommend efficiencies
• Ensure compliance with pension scheme rules, legislation, regulatory requirements and client procedures
• Work within KPIs, quality standards and service level requirements
• Promote knowledge sharing, collaboration and effective communication across the wider team

Senior Pension Administrator

• Deliver a wide range of pension administration activities, including complex casework across member events and pension processes
• Handle bereavement cases, changes of address, valuations, quotations, projections and policy amendments
• Investigate and resolve complex member queries and complaints
• Communicate with members, beneficiaries and third parties verbally and in writing
• Identify and report risks, complaints and breaches in line with internal processes and regulatory requirements
• Adhere to Quality Management Systems and Capita and regulatory compliance standards
• Build knowledge across different areas of the pension lifecycle
• Support wider team objectives and contribute to a collaborative team environment

Pension Administrators

Executive

• Provides administrative support to customer service processes
• Undertakes basic administrative tasks
• Ensures that complete documentation is maintained in electronic or hard copy form
• Transmits information or documents to customers using computer or mail
• Accurately captures data and enters it into relevant systems

Executive, Customer Management

• Complete administrative tasks in line with service levels and business priorities
• Maintain accurate records across business systems and databases
• Process documentation, correspondence and requests
• Support shared mailboxes and action or escalate queries
• Produce routine reports, trackers and management information
• Store and manage documentation in accordance with GDPR and information governance requirements
• Support meeting administration, including scheduling meetings, preparing documents and recording actions
• Liaise with internal stakeholders to obtain information and resolve administrative queries
• Support governance and audit activities through accurate record preparation and maintenance
• Assist with onboarding, offboarding, people administration and operational support
• Identify opportunities to improve administrative processes and support continuous improvement
• Work collaboratively across departments to meet contractual, business and compliance requirements
• Undertake other reasonable duties as required by the business