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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading digital implementation and customer experience initiatives, with a strong focus on user-centered design and analytics to enhance engagement. Proven ability to manage teams, deliver projects within scope and budget, and build trusted client relationships in the financial services sector.
Highest-signal resume keywords
Digital Experience In Financial ServicesUser-Centered DesignProject ManagementStakeholder CommunicationTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Digital Product ImplementationGovernance StandardsRisk ManagementAnalytics UtilizationContinuous Improvement
Soft Skills
Strong Communication SkillsNegotiation SkillsCollaborationInfluencing SkillsProblem-Solving
Industry Keywords
Regulated SectorPensionsCustomer ExperienceDigital ConsultingService Improvement
About the role
Key responsibilities & impact- Lead and develop teams across Digital Implementation, Customer Experience, and Design
- Build a high-performing culture focused on collaboration, innovation, and accountability
- Manage team capability, capacity, utilisation, and development
- Own governance, delivery standards, and portfolio performance
- Ensure projects meet agreed scope, quality, budget, and timescales
- Manage implementation roadmaps, risks, dependencies, and continuous improvement
- Champion user-centred design, accessibility, and research-led decision-making
- Support development and evolution of digital propositions, services, and customer journeys
- Use insight, analytics, and customer feedback to improve engagement and adoption
- Advise clients on digital experience, engagement, and service improvement
- Lead workshops, discovery sessions, demonstrations, and governance forums
- Deliver digital consulting services and oversee implementation from mobilisation through benefit realisation
- Build trusted client relationships and serve as the primary escalation point for digital delivery matters
- Manage utilisation, resource planning, and delivery budgets
- Support bids and proposals with subject matter expertise and delivery input
- Ensure services are delivered efficiently and achieve client and business outcomes
Requirements
What you’ll need- Applicants must have been resident in the UK for the last 5 years because additional security clearance is required
- Digital experience in the financial services or regulated sector, ideally pensions
- Experience understanding online experiences and consulting on, overseeing the build, delivery, and implementation of digital products
- Strong communication and negotiation skills
- Ability to articulate information to stakeholders and explain the current and future vision
- Ability to appropriately challenge different points of view and work toward an agreed solution
- Ability to collaborate with and influence wider teams
- Ability to promote customer-centric delivery and challenge when needed
Benefits
Comp & perks- 23 days’ holiday, rising to 27 days, with the opportunity to buy extra leave
- Company matched pension
- Life assurance
- Cycle2work scheme
- 15 weeks’ fully paid maternity leave
- Fully paid adoption and shared parental leave
- Two weeks’ paternity pay
- Voluntary benefits including retail, socialising, health and wellbeing, travel, and technology discounts
- Paid day out of the office for volunteering with charity partners or a cause of your choice
- Access to Employee Network Groups
- Inclusive, barrier-free recruitment process and working environment
- Access to Work support for candidates with a physical or mental health condition or disability