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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in clinical governance, risk management, and quality assurance within complex clinical services, with a strong focus on developing and implementing risk-based assurance frameworks and annual assurance plans. Proven ability to influence senior leadership and manage stakeholder relationships effectively while leading teams in achieving high standards of clinical performance.
Highest-signal resume keywords
Clinical GovernanceRisk ManagementQuality AssuranceStakeholder ManagementChange Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical AuditRisk-Based Assurance FrameworksQuality Improvement PlansThematic ReviewsControl Effectiveness AssessmentEvidence-Based AssuranceLearning Needs AnalysisExecutive-Level ReportingContractual ComplianceClinical Standards
Soft Skills
Influencing SkillsNegotiation SkillsRelationship-Building SkillsCoaching SkillsCustomer Relationship Management
Industry Keywords
Clinical QualitySupply-Chain DeliveryGovernancePerformance OversightRegulatory ComplianceClinical Partner ControlsAssurance PlansOperational RisksSenior LeadershipClinical Risk Assessment
About the role
Key responsibilities & impact- Provide independent, evidence-based oversight of clinical quality, governance, risk and performance aspects of Work Capability and Specialist Benefits supply-chain delivery
- Advise senior leaders on the adequacy and effectiveness of clinical partner controls
- Develop, implement and maintain a risk-based clinical partner-assurance framework
- Provide oversight and assurance to senior clinical leaders on clinical quality and performance
- Implement structures and strategies to improve individual and organisational performance
- Produce and maintain an annual assurance plan informed by clinical risk, partner performance, audits, incidents, complaints, emerging themes and service change
- Assess supply-chain partner compliance with the Clinical Governance Quality and Standards Framework, Quality Improvement Plans, contractual requirements and applicable clinical standards
- Conduct scheduled and targeted assurance reviews, deep dives and thematic reviews
- Assess the design and effectiveness of clinical controls, including Capita Group Clinical Risk Assessment controls
- Document repeatable validation activity
- Provide evidence-based assurance conclusions on control effectiveness and identify required actions
Requirements
What you’ll need- Sound knowledge and understanding of TPLs and subcontractor operation
- Significant change management experience
- Significant stakeholder management experience, including influencing senior leadership teams
- Proven track record of leading, coaching and developing teams and individuals with specialist skills
- Strong customer relationship management, influencing, negotiating and relationship-building skills
- Significant knowledge of training processes, including learning needs analysis, design and delivery
- Demonstrable experience of clinical governance, quality assurance, audit, risk management or regulatory compliance within a complex clinical service
- Experience designing or operating risk-based assurance frameworks and annual assurance plans
- Experience conducting clinical audits, thematic reviews, deep dives or formal quality-assurance activity
- Experience identifying, documenting and escalating material clinical and operational risks through senior governance structures
- Experience preparing executive-level assurance reports communicating risk, control effectiveness, evidence gaps and required decisions
Benefits
Comp & perks- 25 days’ holiday (rising to 27) with the opportunity to buy extra leave
- Paid day out of the office for volunteering
- Company pension
- Life assurance
- Cycle2Work scheme
- 15 weeks’ fully paid maternity, adoption and shared parental leave
- Two weeks’ paternity pay
- Voluntary benefits including retail, socialising, health and wellbeing, travel and technology discounts
- Employee Network Groups
- Career development opportunities and support
- Home-based working arrangement