Pension Administrators

. Deliver a wide range of pension administration activities, including complex casework across member events and pension processes .

Posted 9/25/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Key responsibilities & impact

Deliver a wide range of pension administration activities, including complex casework across member events and pension processes
Handle bereavement cases, changes of address, valuations, quotations, projections and policy amendments
Investigate and resolve complex member queries and complaints
Communicate with members, beneficiaries and third parties verbally and in writing
Identify and report risks, complaints and breaches in line with internal processes and regulatory requirements
Adhere to Quality Management Systems and Capita and regulatory compliance standards
Build knowledge across different areas of the pension lifecycle
Support wider team objectives and contribute to a collaborative team environment

What you’ll need

Proven experience in pension administration
Strong knowledge of Defined Benefit (DB) pension schemes
Strong experience carrying out and checking manual pension calculations, with a high degree of accuracy
Intermediate Excel skills, with experience using it for data management and administrative tasks
Confidence in investigating complex issues and working through problem-solving scenarios
Strong written communication skills, with the ability to draft clear, professional correspondence and consider the wider member impact
Excellent attention to detail and numeracy skills
Ability to manage workload effectively, prioritise tasks and meet deadlines
Ability to collaborate and contribute positively to the wider team
Previous experience of bereavement administration within a pension environment would be advantageous
Eligibility for additional Security Check (SC) clearance; applicants will normally need to have resided in the UK continuously for the past five years

Comp & perks