Senior Forecasting and Performance Analyst

Capita

. Produce short-, medium-, and long-term workforce plans supporting operational demand and resource requirements .

Posted 10/22/2026full-timeRemote • United KingdomSenior💰 £40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in forecasting, workforce planning, and performance analysis, with a strong focus on data analysis and operational modelling. Proficient in using workforce management tools and frameworks to enhance planning accuracy and efficiency.

Highest-signal resume keywords

ForecastingWorkforce PlanningPerformance AnalysisData AnalysisCapacity Modelling

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Demand ForecastingCapacity ModellingPerformance AnalysisAnalytical TechniquesData ManipulationStructured ModellingSLA ManagementKPI AnalysisOperational ModellingContinuous Improvement

Soft Skills

Problem-SolvingCollaborationCommunicationAnalytical CapabilityRisk Identification

Tools & Technologies

Microsoft ExcelWFM ToolsBI PlatformsPower BIAWS FCSVerintNICEIEX

Industry Keywords

Workforce ManagementOperational PlanningService Level DynamicsPerformance FrameworksPlanning Frameworks

Tech Stack

Tools & technologies

AWS

About the role

Key responsibilities & impact

Produce short-, medium-, and long-term workforce plans supporting operational demand and resource requirements
Analyse performance, demand, and capacity data to provide insight and recommendations
Investigate forecast variances and identify root causes to improve planning accuracy and effectiveness
Support impact modelling and scenario planning for operational and business changes
Collaborate with Operations, Finance, and Project teams to ensure plans are robust, accurate, and aligned with priorities
Identify service delivery and performance risks, provide data-led recommendations, and support mitigation activities
Drive continuous improvement to increase efficiency, improve resource utilisation, and enhance planning processes
Lead and support forecasting, variance analysis, impact assessments, and operational modelling across the HAAS contract
Act as subject matter expert for forecasting, capacity planning, and workforce modelling best practice

Requirements

What you’ll need

2–5 years’ experience in forecasting, workforce planning, or performance analysis within an operational environment
Sound understanding of workforce planning principles, including demand forecasting, capacity modelling, and service level dynamics
Proficiency in Microsoft Excel and ability to analyse, manipulate, and interpret large datasets
Strong analytical and problem-solving capability
Experience applying structured modelling and analysis techniques
Experience working with SLAs, KPIs, and performance frameworks
Experience in a Workforce Management (WFM) environment or similar operational planning function
Knowledge of planning frameworks such as the Capita Operations Management Framework (OMF) or equivalent structured models
Experience using workforce planning, scheduling, or forecasting systems, including WFM tools and BI platforms
Exposure to automation, data visualisation, or reporting tools such as Power BI
Awareness of industry best practice in forecasting, capacity planning, and operational performance management
Familiarity with AWS FCS, Verint, NICE, IEX, or other workforce management platforms

Benefits

Comp & perks

25 days’ holiday, rising to 27 days
Opportunity to buy extra leave
Paid day out of the office for volunteering
Auto-enrolment to company pension
Life assurance
Cycle2Work scheme
15 weeks’ fully paid maternity, adoption and shared parental leave
Two weeks’ paternity pay
Voluntary lifestyle benefits, including retail, socialising, health and wellbeing, travel, and technology discounts
Employee Network Groups
Career development and learning opportunities
Home-based working