Service Support Administrator

Capita

. Complete administrative tasks in line with service levels and business priorities .

Posted 9/15/2026full-timeRemote • United KingdomMid-LevelSenior💰 £25,155 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and time management skills while maintaining accurate records and documentation in compliance with GDPR and information governance. Proficient in Microsoft Office applications and experienced in supporting administrative processes across departments.

Highest-signal resume keywords

Administrative Support ExperienceOrganizational SkillsAttention To DetailMicrosoft Office ProficiencyExperience With Confidential Information

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Record MaintenanceDocumentation ProcessingReport ProductionSpreadsheet ManagementMeeting Administration

Soft Skills

Time ManagementWritten CommunicationVerbal CommunicationTeam CollaborationProblem Solving

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft TeamsSharePoint

Industry Keywords

GDPR ComplianceDWP ProcessesDfC ProcessesHealthcare-Related ProcessesRegulated Environment

About the role

Key responsibilities & impact

Complete administrative tasks in line with service levels and business priorities
Maintain accurate records across business systems and databases
Process documentation, correspondence and requests
Support shared mailboxes and action or escalate queries
Produce routine reports, trackers and management information
Store and manage documentation in accordance with GDPR and information governance requirements
Support meeting administration, including scheduling meetings, preparing documents and recording actions
Liaise with internal stakeholders to obtain information and resolve administrative queries
Support governance and audit activities through accurate record preparation and maintenance
Assist with onboarding, offboarding, people administration and operational support
Identify opportunities to improve administrative processes and support continuous improvement
Work collaboratively across departments to meet contractual, business and compliance requirements
Undertake other reasonable duties as required by the business

Requirements

What you’ll need

Previous experience in an administrative, business support or customer service role
Strong organisational and time management skills
Excellent attention to detail and accuracy
Experience managing multiple priorities and working to deadlines
Good written and verbal communication skills
Proficient in Microsoft Office applications, including Outlook, Word, Excel and Teams
Ability to work independently and as part of a team
Experience handling confidential and sensitive information appropriately
Experience working within a regulated, contractual or operational environment (desirable)
Knowledge of DWP, DfC or healthcare-related processes (desirable)
Experience producing reports and maintaining spreadsheets (desirable)
Experience of SharePoint and workflow management systems (desirable)
Compliance with Capita, DWP and DfC policies, procedures and mandatory training requirements

Benefits

Comp & perks

25 days’ holiday (rising to 27) with the opportunity to buy extra leave
A paid day out of the office for volunteering with charity partners or a cause of your choice
Auto-enrolment to the company pension
Life assurance
Cycle2work scheme
15 weeks’ fully paid maternity, adoption and shared parental leave
Two weeks’ paternity pay
Voluntary lifestyle benefits, including retail, socialising, health and wellbeing, travel and technology discounts
Employee Network Groups
Career development opportunities, learning and skills development
Inclusive, barrier-free recruitment process and workplace adjustments