Trainee Pensions Administrator

Capita

. Work toward team goals by delivering excellent customer service in line with procedures and Service Level requirements .

Posted 11/4/2026full-timeDarlington • United KingdomEntry Level💰 £25,155 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong administrative skills within a pensions environment, with a focus on delivering excellent customer service and maintaining high accuracy in data entry and manual calculations. Proficient in using Microsoft 365 applications and adhering to quality management systems and regulatory policies.

Highest-signal resume keywords

Proven Administration ExperienceManual Calculation ProficiencyStrong Communication SkillsExcellent Data Entry SkillsPensions Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Manual CalculationsData EntryAdministrationQuality Management SystemsCustomer Service

Soft Skills

Attention to DetailOrganised ApproachPositive AttitudeProactive LearningTeam Collaboration

Tools & Technologies

Microsoft 365

Certifications & Qualifications

GCSE Grade C/4 in MathsGCSE Grade C/4 in English

Industry Keywords

PensionsCaseworkOperational RiskComplianceService Level Agreements

About the role

Key responsibilities & impact

Work toward team goals by delivering excellent customer service in line with procedures and Service Level requirements
Process Change of Address, Name, Gone Aways, Outstanding premium letters, valuations, quotations, projections, policy details, amendments and corrections
Handle Wakeup Packs, ad-hoc packs, record mismatch and suspense corrections, and multiple exception reports
Answer member queries within agreed SLA targets across multiple communication channels
Handle inbound and outbound telephone calls with members
Adhere to Quality Management Systems and Capita and regulatory-body policies
Complete relevant training, including mandatory e-learning, to develop pensions and internal systems knowledge
Identify and report risks, complaints, and breaches to line management and/or Operational Risk & Compliance within deadlines

Requirements

What you’ll need

Proven experience in administration, ideally within a pensions or casework environment (must be evident on CV)
GCSE Grade C/4 or above (or equivalent) in both Maths and English
Proven experience performing manual calculations accurately and confidently
Strong communication skills, including clear and professional written communication across channels such as web chat
Previous experience handling telephone-based customer queries in a professional environment
Excellent data entry skills and ability to work efficiently under pressure and meet tight deadlines
High level of accuracy and attention to detail, with a strong focus on quality
Confident using IT software, including Microsoft 365 applications
Organised and methodical approach
Positive and proactive attitude, with willingness to learn and grow
Able to work independently and collaboratively within a team

Benefits

Comp & perks

23 days' holiday (rising to 27) with the opportunity to buy additional days
Discounted insurance policies
Company matched pension
Life assurance
15 weeks' fully paid maternity, adoption and shared parental leave
Paternity pay of two weeks
Discounts on retail, socialising, health and wellbeing, travel and technology
Inclusive, barrier-free recruitment process and workplace support