FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Client Services Specialist, Chinese
Capital.com. Deliver responsive, high-quality support to clients across live chat, email, and phone .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in English and Chinese, providing high-quality client support through effective communication and professional training. Capable of analyzing client feedback and collaborating with departments to enhance the client experience.
Highest-signal resume keywords
Fluency In English And ChineseClient SupportKYC Verification ProcessVerbal And Written Communication SkillsInterpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
KYC Verification ProcessClient SupportClient Feedback Analysis
Soft Skills
Interpersonal SkillsSolutions-Oriented MindsetFlexibility
Tools & Technologies
Trading Platform
Industry Keywords
Client ExperienceProfessional SupportComplianceFinancial Markets
About the role
Key responsibilities & impact- Deliver responsive, high-quality support to clients across live chat, email, and phone
- Guide clients through the KYC verification process and compliant onboarding
- Walk clients through the trading platform, including key features and tools
- Build client trust and satisfaction through professional support and platform training
- Monitor the competitive landscape and financial markets to provide accurate, current guidance
- Gather and analyze client feedback to improve the client experience
- Collaborate with other departments to resolve client issues efficiently
Requirements
What you’ll need- Fluency in English and Chinese (C1+), with the ability to communicate clearly and professionally in both languages
- Strong interpersonal skills and ability to build rapport with clients and colleagues
- Solutions-oriented mindset with ability to listen and respond effectively
- Excellent verbal and written communication skills
- Flexibility to work rotating shifts on a weekly schedule
Benefits
Comp & perks- Competitive salary
- Work-life harmony
- Generous annual leave
- Employee referral program with rewards
- Medical insurance
- Pension plans
- Location-specific benefits and perks
- 30 extra days to work remotely from anywhere in the world (some restrictions apply)
- Two additional paid volunteer days each year