Change Management Lead

Capital Group

. Design and run measurement of behavior change across the firm in partnership with the Enterprise AI Change team .

Posted 10/2/2026full-timeUnited StatesSenior💰 $136,749 - $254,966 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in user research methodologies, including qualitative and quantitative approaches, to drive behavior change and AI adoption. Proficient in utilizing AI tools for data synthesis and storytelling to inform leadership decisions and enhance organizational culture.

Highest-signal resume keywords

User ResearchAI Tools ProficiencyQualitative And Quantitative ResearchData InterpretationProduct-Thinking Approach

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User ResearchQualitative ResearchQuantitative ResearchData AnalysisJourney MappingInterviewingBehavior MeasurementAI Adoption StrategiesData SynthesisPattern Identification

Soft Skills

CommunicationTrust BuildingCollaborationDecision-MakingSensitivity To Privacy

Tools & Technologies

AI ToolsDashboardsSurvey ToolsMeasurement ToolsAnalytics Platforms

Industry Keywords

Behavior ChangeChange ManagementEnterprise AIUser ExperienceOrganizational Culture

About the role

Key responsibilities & impact

Design and run measurement of behavior change across the firm in partnership with the Enterprise AI Change team
Treat measurement as a product and build tools that support leaders, change teams, and product owners in decision-making
Strengthen the listening system by combining qualitative and quantitative research with existing and new signals
Own the roadmap for the listening system, including deciding which signals to build or retire
Define and measure leader behaviors that influence AI adoption and culture change in partnership with BKSP
Conduct user research through interviews, observation, journey mapping, and quick tests
Translate research findings into actionable recommendations
Partner with Enterprise AI product, analytics, and platform teams to connect communication, sentiment, and usage data
Research external measurement approaches and adapt relevant methods
Turn data into stories and guidance that shape campaigns, messaging, and leadership decisions
Deliver an initial measurement read quickly and improve it based on user feedback
Use AI tools to synthesize qualitative comments, identify patterns, and draft initial analyses
Collaborate with Change Activation Leads focused on content and creative
Initially focus on AI and DxP, with enterprise-wide behavior-change measurement over time

Requirements

What you’ll need

Must understand Capital deeply and know how the organization works; candidates cannot do this role well from outside the organization
Background in UX, design, or user research, or equivalent user-research approach
Genuine interest in why people change and ability to distinguish activity measurement from real behavior measurement
Experience using AI tools to plan studies, synthesize interviews, and identify patterns
Product-thinking approach to insights, starting with decisions and working backward to data
Ability to communicate findings clearly to senior leaders
Comfort working with usage data, survey data, and dashboards
Understanding of AI tools and data interpretation
Ability to conduct interviews and build trust with associates and leaders
Ability to evaluate and address privacy and confidentiality concerns
Ability to work with sensitive information thoughtfully
Experience with qualitative and quantitative research methods, including interviews, observation, journey mapping, and quick tests

Benefits

Comp & perks

Competitive salary
Bonuses, including an individual annual performance bonus and Capital’s annual profitability bonus
Company-funded retirement plan where Capital contributes 15% of eligible earnings
Generous time-away benefits
Health benefits from day one
Flexible work options
2-for-1 matching gifts for charitable contributions
Opportunity to secure annual grants for charitable organizations
On-demand professional development resources
AI tooling to expand individual capacity and productivity