Engineering Manager – Genesys Cloud

Capital Group

. Lead the engineering, delivery, and evolution of Capital Group’s Contact Center technology platform .

Posted 10/9/2026full-timeUnited StatesSeniorLead💰 $147,378 - $286,837 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading engineering teams and delivering scalable solutions within Contact Center technologies, particularly with Genesys Cloud and AWS. Proven ability to translate business objectives into technical strategies and drive modernization initiatives.

Highest-signal resume keywords

Genesys Cloud CXAWS TechnologiesContact Center TechnologiesAI-Powered Customer EngagementEngineering Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software EngineeringPlatform EngineeringTechnology DeliveryCCaaS TransformationSolution DesignPerformance ManagementTechnical StrategyAutomationOperational EfficiencyEnterprise Integrations

Soft Skills

CoachingMentoringTechnical LeadershipDelivery AccountabilityCollaboration

Certifications & Qualifications

Bachelor’s Degree in Computer ScienceBachelor’s Degree in EngineeringBachelor’s Degree in Information Systems

Industry Keywords

Customer Experience SolutionsVendor ManagementThird-Party Solution DeliveryModern Engineering PracticesQuality Standards

Tech Stack

Tools & technologies

AWSCloud

About the role

Key responsibilities & impact

Lead the engineering, delivery, and evolution of Capital Group’s Contact Center technology platform
Manage engineers supporting customer experience solutions built on Genesys Cloud and AWS
Drive strategic initiatives, platform enhancements, and modernization efforts
Partner with business stakeholders, Product Management, Enterprise Architecture, Security, Infrastructure, and vendors
Translate business outcomes into reliable, scalable technical solutions
Build a high-performing engineering team through coaching, mentoring, technical leadership, and delivery accountability
Lead Contact Center initiatives, integrations, and modernization efforts
Establish engineering practices, quality standards, and delivery controls
Provide technical leadership for solution design and implementation
Develop engineering talent through performance management and career development
Manage strategic vendor relationships and third-party solution delivery
Drive continuous improvement through automation, operational efficiency, and modern engineering practices

Requirements

What you’ll need

Bachelor’s degree in computer science, engineering, information systems, or a related technical discipline
At least 10 years of software engineering, platform engineering, or technology delivery experience
Significant experience with Contact Center technologies
Deep expertise in Genesys Cloud CX
Deep expertise in AWS technologies
Experience with CCaaS transformation initiatives, including migrations from legacy and on-premises platforms
Track record of translating business objectives into technical strategies, roadmaps, and measurable outcomes
Experience leading complex technology programs, platform modernization initiatives, and enterprise integrations
Experience building, coaching, and mentoring engineering teams
Experience implementing AI-powered customer engagement capabilities, including virtual agents, conversational bots, agent assist solutions, and Genesys Copilot

Benefits

Comp & perks

Competitive salary
Individual annual performance bonus
Capital’s annual profitability bonus
Retirement plan where Capital contributes 15% of eligible earnings
Generous time-away and health benefits from day one
Flexible work options
2-for-1 matching gifts for charitable contributions
Opportunity to secure annual grants for charitable organizations
On-demand professional development resources
Company-funded retirement contribution