Associate – Horizontal Operations, Enterprise Onboarding

Capital One

. Own logistics, operations, and delivery for Enterprise Onboarding on-site and virtual events .

Posted 9/18/2026full-timeRichmond • Virginia • United StatesJuniorMid-Level💰 $66,700 - $83,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational and project management skills, with a focus on logistics and event management. Capable of effective communication and problem-solving while collaborating with multiple stakeholders to enhance the onboarding experience.

Highest-signal resume keywords

Project ManagementEvent ManagementLogistics CoordinationOrganizational SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Process ManagementOnboarding ExperienceBudget ManagementRoom Booking ManagementCatering CoordinationSchedulingTroubleshootingDocumentation ManagementGoogle Drive OrganizationTrend Identification

Soft Skills

Attention to DetailProblem-SolvingStakeholder PartnershipFollow-ThroughWritten Communication

Certifications & Qualifications

High School DiplomaGEDMilitary Experience

Industry Keywords

Enterprise OnboardingVirtual EventsNew-Hire OnboardingCustomer SuccessAssociate Experience Technology

About the role

Key responsibilities & impact

Own logistics, operations, and delivery for Enterprise Onboarding on-site and virtual events
Own staffing and scheduling for major Enterprise Onboarding events, including on-site staff and virtual facilitator management
Manage room bookings, space setup, catering, and on-site logistics with GWS and local site contacts
Partner with Hiring Logistics to receive and review weekly lists of new hires
Partner with Associate Experience Technology to ensure materials, technology, and supplies are prepared and available
Oversee weekly delivery of new-hire onboarding and troubleshoot real-time issues
Identify and recommend improvements to enhance the onboarding experience
Manage the shared onboarding inbox and provide timely, consistent responses to new-hire inquiries
Partner with the Customer Success Lead and Program Manager on communications for associates and people leaders
Own the team budget, including tracking and auditing on a regular cadence
Manage the team’s well-managed arm, including monthly newsletters, Google Drive organization, and documentation
Support ad-hoc horizontal initiatives across the team

Requirements

What you’ll need

High School Diploma, GED, or Military Experience
At least 1 year of experience in Project Management, Process Management, or Learning & Development or combination
At least 1 year in event management or supporting tactical program logistics
Strong organizational skills and follow-through
Meticulous attention to detail
Excellent written and verbal communication skills
Ability to think on their feet and solve problems in real-time
Ability to partner with multiple stakeholders to deliver events and experiences
Foundational project management skills
Ability to identify trends, provide recommendations for improvement, and escalate as needed
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
Preferred: Bachelor’s Degree
Preferred: 2+ years of experience in Project or Process Management
Preferred: 2+ years of event management and logistics experience

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable accommodations for applicants who require them