Capital One

Client Services Representative

• Serve as a key client liaison and process subject matter expert
• Deliver exceptional service support and manage high-value client relationships
• Monitor client accounts and inquiries, resolving complex issues and service events
• Collaborate with Product, Operations, and Account Management to translate client needs into operational improvements and streamlined service delivery
• Act on customer feedback trends and drive process enhancements
• Manage day-to-day service metrics
• Support onboarding and training initiatives
• Lead and own oversight of smaller process improvement work and collaborate on larger initiatives
• Collect data and use analytics and reporting to provide transparency to senior leadership and executives
• Identify and implement process improvements driving issue resolution and risk mitigation
• Track and resolve process breakdowns
• Understand customers’ process needs and drive improvements
• Develop and maintain formal process documentation, including procedures and process flow diagrams
• Act as a subject matter expert to partner with project customers, clarify needs, and provide appropriate solutions
• May lead a team and/or direct others on projects

Principal Associate – Client Services, PULSE Network

Program Manager

• Provide operational support for governance, risk management, and compliance control processes
• Deliver strategic risk advisory services and oversight for technology-related operations
• Provide expert guidance across assigned business functions
• Cultivate and sustain stakeholder partnerships for cross-functional collaboration across the enterprise
• Identify, monitor, and manage risk events and issues
• Partner with business units to execute remediation strategies
• Maintain operational oversight to verify assigned controls function as intended
• Ensure alignment with corporate policies and standards
• Deliver specialized risk consulting
• Evaluate control designs, execute effective challenges, and drive continuous control optimization
• Collaborate with technology partners to improve operational efficiency and advance process automation
• Oversee accuracy and completeness of regulatory data workflows and rigorous quality assurance for CRA Strategy & Program Management DATA

Principal Risk Specialist – CRA Strategy, Program Management

Project Manager

• Lead and own oversight of process improvement work and collaborate with teammates on larger initiatives
• Identify, strategize, and implement process improvements
• Monitor the execution of processes
• Track and resolve process breakdowns
• Develop and maintain formal process documentation, including procedures and process flow diagrams
• Act as a subject matter expert and partner with project customers to achieve desired outcomes or improvements
• Clarify stakeholder needs and provide appropriate solutions
• Carry out critical processes, including ensuring customers are charged and refunded accurately
• Structure and manage complex projects
• Support the customer servicing team

Principal Associate, Project Manager – Entertainment Experiences

Insurance

• Lead Capital One's Enterprise Risk Management Issues and Events Management Program
• Ensure effective management and continuous enhancement of Issues and Events Programs in alignment with business objectives, stakeholder expectations, regulatory frameworks, and risk management best practices
• Establish appropriate risk management expectations across the firm
• Develop a vision for future program enhancements, particularly data analysis and root cause analysis
• Drive cross-functional improvements to enterprise-wide Issue and Event Management practices
• Drive proactive analysis and reporting to identify enterprise-wide themes, trends, and improvement opportunities
• Develop and deliver reporting to senior management and the Board of Directors
• Lead teams through change and promote a strong risk management culture
• Collaborate with stakeholders, peers, senior leaders, regulators, and consultants across the organization

Director, Enterprise Risk Management Issues – Events

Full-stack Engineer

• Lead a portfolio of diverse technology projects and a team of developers working with distributed microservices and full-stack systems
• Create solutions that meet the company's regulatory needs
• Stay current with technology trends, experiment with and learn new technologies, and participate in internal and external technology communities
• Mentor members of the engineering community
• Collaborate with digital product managers to deliver robust cloud-based solutions serving millions of Americans
• Use Java, Scala, Python, Go, Node.js, JavaScript, TypeScript, open-source RDBMS and NoSQL databases, Docker, Kubernetes, and AWS tools and services
• Provide technical leadership across Agile teams and set standards for design, development, and operational excellence
• Partner with architects to define service boundaries, integration patterns, and reusable frameworks
• Identify improvement opportunities, implement targeted refactoring, reduce technical debt, and enhance system performance
• Influence long-term technology strategy by evaluating emerging tools and practices in a 'you build it, you own it' environment

Full Stack Engineer

Data Scientist

• Partner with cross-functional teams of data scientists, software engineers, and product managers to deliver customer-focused products
• Leverage Python, Conda, AWS, H2O, Spark, and other technologies to uncover insights from large volumes of numeric and textual data
• Build machine learning models through design, training, evaluation, validation, and implementation
• Translate complex data science work into tangible business goals
• Lead and develop talent across the team
• Research and evaluate emerging technologies and state-of-the-art methods
• Define and solve large, ambiguous problems
• Develop data science solutions using open-source tools and cloud computing platforms
• Build machine learning and AI agents supporting fraud/risk, merchant acceptance, merchant intelligence, and monitoring across the payments ecosystem

Director, Data Scientist – Global Payment Network

Administrative Assistant

• Manage daily calendars for 4–6 executives, adjusting and prioritizing schedules based on last-minute changes
• Arrange and reserve conference rooms, catering, audio/video, and other services for meetings and conferences
• Coordinate travel arrangements and create expense reports using Capital One systems
• Drive team activities and events, including all-hands meetings, team meetings, conferences, supply ordering, and social events
• Prepare professional business communication documents, including memos, letters, and emails
• Build and maintain business relationships with executives and administrative staff across organizations
• Participate in general administrative duties, copying, mail distribution, ad-hoc projects, committees, and group events
• Promote a fun and team-oriented work environment
• Serve as a liaison for senior leadership and contribute to operational efficiency

Principal Coordinator, Administrative Support Assistant III, Global Workplace Services

• Partner with cross-functional teams of data scientists, software engineers, and product managers to deliver customer-focused products
• Leverage Python, Conda, AWS, H2O, Spark, and other technologies to uncover insights from large volumes of numeric and textual data
• Build machine learning models through design, training, evaluation, validation, and implementation
• Translate complex data science work into tangible business goals
• Research and evaluate emerging technologies and state-of-the-art methods
• Retrieve, combine, and analyze data from varied sources and structures
• Develop talent and challenge conventional thinking with stakeholders

Senior Director, Data Scientist – Global Payment Network

• Manage key Luxury Travel operational processes and support program execution and growth
• Serve as the operational contact for program participants and external partners
• Coordinate communications and contribute to scalable tools and process improvements
• Manage incoming requests, live property evaluation issues, room category edge cases, and post-visit customer experience or billing disputes
• Review and score completed property evaluations, escalate critical issues, and distribute performance reports
• Create educational program resources, host learning events, and deliver program communications
• Administer the program portal, maintain records and content, coordinate platform issue resolution, and support new features from roadmap through delivery
• Lead small- to medium-scale department projects with direct company impact
• Drive cross-functional projects, managing scope, timelines, budgets, risks, and issues
• Assist with project planning and design; manage and execute project plans
• Maintain project documentation, facilitate meetings, and report status to stakeholders
• Provide strategic and tactical thought partnership to project customers
• Build stakeholder relationships and improve business processes

Associate Project Manager, Luxury Travel Operations

• Lead a portfolio of diverse technology projects and a team of developers building distributed microservices and full-stack systems
• Create solutions that meet regulatory needs for Capital One
• Stay current with technology trends, experiment with and learn new technologies, and participate in technology communities
• Mentor members of the engineering community
• Collaborate with digital product managers to deliver robust cloud-based solutions supporting millions of Americans
• Use Java, Scala, Python, Go, Node.js, JavaScript, TypeScript, open-source RDBMS and NoSQL databases, Docker, Kubernetes, and AWS tools and services
• Provide technical leadership across Agile teams and set standards for design, development, and operational excellence
• Define service boundaries, integration patterns, and reusable frameworks with architects
• Identify improvements, perform targeted refactoring, reduce technical debt, and improve system performance
• Influence long-term technology strategy through emerging-tool and practice evaluation in a you-build-it-you-own-it environment

Full-Stack Engineer 4 – Manager, IC

Compliance

• Manage TDRM’s engagement in international risk workstreams
• Coordinate TDRM subject matter experts to vet and advise first-line proposals for managing risks internationally
• Assist in audit and regulatory preparations and responses
• Design and manage a centralized process for technology, information security, and data international risk advisory requests
• Participate in country risk assessments and advise on technology, information security, and data solutions to risk exposure for jurisdictions
• Act as the primary liaison between TDRM and stakeholder organizations including Legal, Compliance, and other risk organizations
• Develop TDRM’s international risk assessments to support country-level technology, cybersecurity, and data risk decisions
• Coordinate TDRM’s risk advisory and challenge to first-line partners on remediation plans for audit findings and regulatory issues
• Maintain a library of standardized responses to technology, information security, and data audit and regulatory questions
• Support responses to regulatory inquiries, exams, and independent audits across multiple jurisdictions

Manager, Tech Risk – International and Regulatory Risk

• Support multiple executives ranging from Director to Managing Vice President level
• Manage complex executive calendars, prioritize scheduling requests, and adjust to last-minute changes
• Coordinate travel arrangements and prepare timely expense reports
• Drive team activities and events, including all-hands meetings and social events
• Circulate information, answer questions, and act as a team ambassador
• Foster relationships with other Administrative Assistants and teams
• Proactively solve complex problems using judgment and influencing skills
• Partner with Administrative Assistants and colleagues to foster collaboration

Senior Administrative Assistant – HR Compensation

• Lead a portfolio of diverse technology projects and a team of developers with experience in distributed microservices and full-stack systems
• Create solutions that meet regulatory needs for Capital One
• Stay current with technology trends, experiment with and learn new technologies, and participate in internal and external technology communities
• Mentor members of the engineering community
• Collaborate with digital product managers to deliver robust cloud-based solutions supporting millions of Americans' financial empowerment
• Use Java, Scala, Python, Go, Node.js, JavaScript, TypeScript, open-source RDBMS and NoSQL databases, Docker, Kubernetes, and AWS tools and services
• Provide technical leadership across Agile teams and set standards for design, development, and operational excellence
• Partner with architects to define service boundaries, integration patterns, and reusable frameworks
• Identify improvement opportunities, perform targeted refactoring, reduce technical debt, and improve system performance
• Influence long-term technology strategy through evaluation of emerging tools and practices in a you-build-it-you-own-it environment

Full-stack Engineer 4, Cyber Identity Security

• Lead moderate to large complex projects and programs by providing strategic direction to teams, peers, and direct reports
• Design, develop, and adapt project plans in a fast-paced environment, revising requirements as needed to meet shifting goals
• Ensure comprehensive project documentation and governance to proactively manage risks and guarantee on-time delivery
• Leverage problem-solving and analytical skills to align project execution with business intent
• Serve as a strategic and tactical thought partner to project customers and cross-functional teams
• Build relationships and communicate to inform, align, and influence stakeholders at all levels
• Implement clear frameworks and organization to manage work within complex workstreams
• Mentor, develop, and grow a team of associates
• Partner with key leaders across the enterprise to deliver strategic, high-priority projects

Senior Manager, Project Management

Product Manager

• Drive execution within the Bank Modernization organization, specifically focused on API Abstraction
• Partner with architecture, engineering, and product leads across critical data consumers, including the Mobile App and AML models
• Build future platforms powering real-time, intelligent capabilities
• Own feature prioritization and sprint delivery
• Balance foundational platform investments with near-term business impact
• Monitor platform success metrics, system resilience, and developer adoption
• Use technical fluency in REST, GraphQL, microservices, and cloud to drive scalable target-state decoupling
• Design intuitive API capabilities that drive Data Product adoption
• Drive horizontal alignment across cross-functional teams without direct line authority
• Influence stakeholders to adopt standardized data through trusted relationships and joint roadmaps
• Demonstrate proficiency in human-centered, business-focused, technology-driven, integrated problem-solving, and transformational leadership product management practices