Associate, Horizontal Operations – Enterprise Onboarding

Capital One

. Own logistics, operations, and delivery for Enterprise Onboarding on-site and virtual events .

Posted 9/15/2026full-timeMcLean • Virginia • United StatesJuniorMid-Level💰 $74,200 - $93,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong project management and event logistics capabilities, with a focus on enhancing the onboarding experience through effective communication and stakeholder collaboration. Proven ability to manage budgets, troubleshoot issues, and implement process improvements.

Highest-signal resume keywords

Project ManagementEvent ManagementProcess ManagementOrganizational SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementEvent ManagementProcess ManagementLogistics CoordinationBudget ManagementOnboarding DeliveryProblem SolvingTrend IdentificationStakeholder PartnershipDocumentation Management

Soft Skills

Attention to DetailFollow-ThroughReal-Time Problem Solving

Tools & Technologies

Google DriveEvent Management Software

Certifications & Qualifications

High School DiplomaGEDMilitary Experience

Industry Keywords

OnboardingEnterprise EventsTactical Program LogisticsNew-Hire ExperienceAssociate Experience Technology

About the role

Key responsibilities & impact

Own logistics, operations, and delivery for Enterprise Onboarding on-site and virtual events
Own staffing and scheduling for major Enterprise Onboarding events, including on-site staff and virtual facilitator management
Manage room bookings, space setup, catering, and on-site logistics with GWS and local site contacts
Partner with Hiring Logistics to receive and review weekly lists of new hires
Partner with Associate Experience Technology to prepare materials, technology, and supplies
Oversee weekly new-hire onboarding delivery and troubleshoot real-time issues
Identify and recommend improvements to enhance the onboarding experience
Manage the shared onboarding inbox and respond to new-hire inquiries
Partner on communications for associates and people leaders
Own and track the team budget, including regular auditing
Manage the team’s well-managed arm, including monthly newsletters, Google Drive organization, and documentation
Support ad hoc horizontal initiatives across the team

Requirements

What you’ll need

High School Diploma, GED, or Military Experience
At least 1 year of experience in Project Management, Process Management, or Learning & Development or combination
At least 1 year in event management or supporting tactical program logistics
Strong organizational skills and follow-through
Meticulous attention to detail
Excellent written and verbal communication skills
Ability to think on their feet and solve problems in real-time
Ability to partner with multiple stakeholders to deliver events and experiences
Foundational project management skills
Ability to identify trends, provide recommendations for improvement, and escalate as needed
Preferred: Bachelor’s Degree
Preferred: 2+ years of experience in Project or Process Management
Preferred: 2+ years of event management and logistics experience
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being