Associate Portfolio Logistics Lead, LMS Consultant

Capital One

. Manage end-to-end One Learn platform logistics for closed session offerings across Learning & Development, including courses, sessions, and enrollments .

Posted 9/18/2026full-timeRichmond • Virginia • United StatesSenior💰 $66,700 - $83,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in LMS Administration and Learning Operations, with a strong focus on optimizing learner experiences and managing corporate learning logistics. Proficient in process documentation and providing high-touch support to facilitators and learners.

Highest-signal resume keywords

LMS AdministrationLearning OperationsClient-Facing Program LogisticsProcess DocumentationGoogle Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LMS Functionality ConsultingLearning Gamification StrategiesOperational Risk ManagementCourse Enrollment MonitoringSession Capacity Management

Soft Skills

High-Touch SupportCommunicationProblem-Solving

Tools & Technologies

One LearnLearning PlannerZoomSlackPlatform Reporting Features

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Learning & DevelopmentEnterprise EnvironmentBest PracticesTraining Resources

About the role

Key responsibilities & impact

Manage end-to-end One Learn platform logistics for closed session offerings across Learning & Development, including courses, sessions, and enrollments
Execute designated operational intake tasks within Learning Planner
Consult with enterprise learning professionals on LMS capabilities, best practices, and optimization opportunities
Monitor course enrollments, waitlists, and completion trends; generate recurring One Learn reports to guide session capacity and availability decisions
Provide high-touch support to facilitators on One Learn navigation, platform capabilities, Zoom invites, basic reporting, and roster reconciliation
Serve as a direct point of contact for learners regarding LMS navigation, course inquiries, and specific offerings
Liaise between clients and product teams, managing and escalating issues through appropriate channels
Document processes, team responsibilities, best practices, and training resources
Identify, propose, and implement One Learn LMS functionality optimizations

Requirements

What you’ll need

High School Diploma, GED or equivalent certification
At least 2 years of experience in LMS administration, learning operations, or client-facing program logistics
3+ years of experience managing corporate learning logistics or LMS operations in an enterprise environment (preferred)
Experience consulting on LMS functionality, learner experience, or learning gamification strategies (preferred)
Experience using Google Suite, Slack, Zoom, and platform reporting features (preferred)
Experience with process documentation and familiarity with operational risk or well-managed frameworks (preferred)
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable accommodations for applicants who require them