Associate Project Manager, Luxury Travel Operations

Capital One

. Manage key Luxury Travel operational processes and support program execution and growth .

Posted 10/2/2026full-timeUnited StatesJuniorMid-Level💰 $74,200 - $101,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing operational processes and project execution within the luxury travel sector, with a focus on stakeholder communication, problem-solving, and process improvement. Proficient in project management methodologies and tools to drive cross-functional initiatives and enhance customer experiences.

Highest-signal resume keywords

Project ManagementPMP CertificationLean MethodologyAgile MethodologyStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningProcess ImprovementPerformance ReportingOperational ManagementCustomer Experience Management

Soft Skills

Collaboration SkillsProblem-Solving SkillsInfluencing Skills

Tools & Technologies

Program Portal Administration

Certifications & Qualifications

PMPLeanAgileSix Sigma

Industry Keywords

Luxury TravelStakeholder RelationshipsCross-Functional ProjectsOperational ProcessesEducational Program Resources

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Manage key Luxury Travel operational processes and support program execution and growth
Serve as the operational contact for program participants and external partners
Coordinate communications and contribute to scalable tools and process improvements
Manage incoming requests, live property evaluation issues, room category edge cases, and post-visit customer experience or billing disputes
Review and score completed property evaluations, escalate critical issues, and distribute performance reports
Create educational program resources, host learning events, and deliver program communications
Administer the program portal, maintain records and content, coordinate platform issue resolution, and support new features from roadmap through delivery
Lead small- to medium-scale department projects with direct company impact
Drive cross-functional projects, managing scope, timelines, budgets, risks, and issues
Assist with project planning and design; manage and execute project plans
Maintain project documentation, facilitate meetings, and report status to stakeholders
Provide strategic and tactical thought partnership to project customers
Build stakeholder relationships and improve business processes

Requirements

What you’ll need

At least 3 years of professional work experience
Strong communication and collaboration skills
Strong problem-solving and influencing skills
Work experience achieving results
Preferred: Bachelor’s or Master’s / MBA degree
Preferred: 3 years of Project Management experience
Preferred: PMP, Lean, Agile or Six Sigma certification
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable accommodations for applicants who require them