Bilingual (Spanish) Senior Manager, Account Executive Operations

Capital One

. Lead the regional operational delivery of the Technical Quality of Acceptance strategy across Latin America, the Caribbean and Mexico .

Posted 9/23/2026full-timeRemote • United StatesSenior💰 $161,500 - $221,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical acceptance and payment operations, with a strong focus on leadership, performance management, and cross-functional collaboration. Proficient in project management practices and capable of driving strategic initiatives to enhance technical acceptance resilience and operational capability.

Highest-signal resume keywords

Technical Acceptance ExpertisePeople LeadershipProject ManagementFluent in Spanish and EnglishPayment Operations Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical AcceptancePayment AcquiringMerchant ProcessingPayment OperationsNetwork OperationsRoot-Cause AnalysisPerformance ManagementKPI EstablishmentProblem ManagementStakeholder Communication

Soft Skills

MentoringTeam DevelopmentInfluencing DecisionsCollaborationTraining

Tools & Technologies

Payment TechnologyPayment-Orchestration PlatformEcommerce PlatformsPOS SystemsATM Systems

Certifications & Qualifications

High School DiplomaGEDLanguage Assessment

Industry Keywords

Payment NetworkMerchant ServicesAcquirerProcessorPSPGatewayAcceptance EcosystemRegional Market ConditionsPayment Infrastructure

About the role

Key responsibilities & impact

Lead the regional operational delivery of the Technical Quality of Acceptance strategy across Latin America, the Caribbean and Mexico
Lead, mentor and develop a high-performing team of operational professionals, including managers and specialists across country acceptance, analytics, PSP-related acceptance and referral investigation
Set clear goals, manage performance and capacity, and build technical and operational capability
Supervise end-to-end diagnosis and remediation of acceptance breakages across merchants, POS, ecommerce or ATM environments, gateways or orchestrators, PSPs, processors and acquirers
Coordinate specialist resources and apply problem-management practices, including root-cause analysis, remediation ownership, progress tracking, recovery validation and lessons learned
Lead complex cross-functional regional initiatives to strengthen technical acceptance resilience, improve monitoring and detection, remove recurring failure modes and support technical acceptance stability
Apply project-management practices covering scope, milestones, dependencies, risks, governance, stakeholder communications and delivery plans
Build partnerships across Networks, Operations, Sales, Market Development and Strategy teams; influence decisions and drive alignment
Establish and maintain KPIs, reporting, playbooks, escalation paths, operating controls and documentation
Represent the regional Technical Quality of Acceptance function in governance forums, launch-readiness reviews, roadmap discussions and executive updates
Develop team and stakeholder capability through training and knowledge sharing
Engage externally when necessary to clarify technical issues, coordinate remediation or support strategic acceptance priorities
Approximately 15% travel

Requirements

What you’ll need

High School Diploma, GED or equivalent certification
At least 7 years of experience in technical acceptance, payment acquiring, merchant processing, payment operations, network operations or payment technology
At least 5 years of people leadership and performance management experience
Fluent in Spanish and English
Successful candidates will need to complete a Language Assessment
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
Preferred: Bachelor’s Degree
Preferred: 8+ years of experience in technical acceptance, payment acquiring, merchant processing, payment operations, network operations or payment technology
Preferred: 6+ years of people leadership and performance management experience
Experience working for a global payment network, acquirer, merchant-services provider, processor, PSP, gateway, payment-orchestration platform, merchant or ATM operator
Experience leading regional or global programs involving acquirers, processors, PSPs, merchants, payment platforms or other acceptance ecosystem participants
Experience working with key players across North and Latin America, including knowledge of regional market conditions and payment infrastructure

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable accommodations for applicants who require them
Equal opportunity and non-discrimination protections
Drug-free workplace