Branch Ambassador

Capital One

. Execute high-volume cash transactions, including deposits, withdrawals, and complex negotiable instrument processing .

Posted 11/10/2026full-timeAnnapolis • Maryland • United StatesJunior💰 $48,048 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in executing high-volume cash transactions while ensuring compliance with security and regulatory standards. Proficient in educating clients on digital banking solutions and providing exceptional customer service.

Highest-signal resume keywords

Cash Handling ExperienceCustomer Service ExperienceCompliance With BSA/AML StandardsG-Suite ProficiencyStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cash TransactionsNegotiable Instrument ProcessingMobile Banking EducationRemote Deposit CaptureContactless Payments

Soft Skills

Hospitality-Focused ServiceAdaptabilityCustomer Needs Identification

Certifications & Qualifications

High School DiplomaGEDEquivalent Certification

Industry Keywords

Retail BankingFederal Regulatory StandardsAudit ComplianceCustomer-Facing Experience

About the role

Key responsibilities & impact

Execute high-volume cash transactions, including deposits, withdrawals, and complex negotiable instrument processing
Ensure compliance with security, audit, BSA/AML, and federal regulatory standards
Educate clients on mobile banking, remote deposit capture, and contactless payments
Identify customer needs and recommend appropriate digital tools or banking solutions
Greet customers and provide hospitality-focused service
Balance high-volume operations with a community-focused customer experience
Support surrounding branches within a 50-mile radius and occasionally assist other regional locations
Attend required training sessions, potentially outside the primary shift
Adapt to business-driven schedule adjustments

Requirements

What you’ll need

High School Diploma, GED, or Equivalent Certification
At least 1 year of Retail, Sales, or Customer Service experience
At least 6 months of cash handling experience
Able to work a flexible schedule, including weekends
Ability to attend all required training sessions
Lifting up to 25 pounds and moving/standing for extended periods
Regular and consistent attendance
Associate’s degree preferred
2+ years of Retail or Customer-facing experience preferred
Proficient in G-Suite preferred
Strong written and oral communication skills preferred
Must be able to work in the United States; Capital One will not sponsor a new applicant for employment authorization

Benefits

Comp & perks

Day 1 coverage for Medical, Dental, Vision and Prescriptions
Flexible Spending Accounts
Life and Disability Insurance
Paid Time Off
Education Assistance
Matching 401(k) contribution up to 7.5%
Paid Parental Leave
Mental Health support
Back-up Child or Elder Care
Inclusive environment
Professional growth and development
No traditional sales quotas