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Business Director – AI/ML Product Strategy, Operations
Capital One. Lead a Product Strategy & Operations team spanning Capital One’s Machine Learning and AI platforms .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product strategy and operations, particularly within AI and Machine Learning domains, while effectively leading teams and driving strategic initiatives to enhance business growth and profitability.
Highest-signal resume keywords
Product Strategy DevelopmentAI/ML Technologies ExpertiseQuantitative AnalysisPeople ManagementProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quantitative AnalysisQualitative AnalysisProduct Operations PracticesData ModelingRisk ModelsHypothesis TestingStrategic PlanningBusiness Requirements DevelopmentCompetitive AnalysisConsumer Credit Trend Analysis
Soft Skills
LeadershipExecutive CommunicationInfluencingInterpersonal SkillsNegotiation Skills
Certifications & Qualifications
Bachelor's DegreeMaster's Degree
Industry Keywords
Generative AIAutonomous Multi-Agent SystemsFinancial ServicesRetail-Channel ProductsDirect-to-Consumer Marketing
About the role
Key responsibilities & impact- Lead a Product Strategy & Operations team spanning Capital One’s Machine Learning and AI platforms
- Drive strategy, operational cadences, and capabilities enabling associates to build, train, deploy, and scale models and Generative/Agentic AI applications
- Define product strategy, roadmap prioritization, and operational frameworks
- Advocate for internal data scientist and engineer users to streamline workflows and accelerate AI solution adoption
- Partner with Product, Engineering, TPM, and cross-functional teams
- Establish end-to-end product operations mechanisms and strategic planning processes
- Develop business strategies driving growth, profitability, and competitive success
- Manage and develop multiple analysts; coach and mentor associates
- Develop product and pricing strategies for lending products and lead product-level data modeling and analytics
- Lead direct-to-consumer marketing efforts and strategic intent for retail-channel products
- Build targeted insights for customer experiences, breakthrough technology, and go-to-market strategies
- Improve credit performance through consumer credit trend analysis, risk models, hypothesis testing, monitoring, and analysis
- Manage and sequence business-intent delivery, build business requirements, and execute product strategy
- Oversee multiple projects and programs concurrently
- Collaborate with IT, Sales, Operations, Finance, and other Capital One teams to improve quality, volume, service, and profitability
Requirements
What you’ll need- Bachelor’s Degree
- At least 4 years of experience performing quantitative analysis
- At least 4 years of experience performing qualitative analysis
- At least 2 years of experience performing people management
- At least 2 years of experience performing project management
- Strong product intuition and expertise in establishing product operations practices
- Deep domain expertise in AI/ML technologies, emerging infrastructure, and autonomous multi-agent systems for Generative AI development
- Leadership experience across product strategy, product operations, analytics, or insights
- Strategic and analytical decision-making and problem-solving skills
- Strong quantitative orientation
- Strong business judgment, leadership, and integrity
- People leadership experience and ability to build high-performing teams
- Strong executive communication, influencing, interpersonal, and negotiation skills
- Ability to achieve short- and long-term goals in uncertain and fluid environments
- Successful track record in fast-paced, entrepreneurial, and dynamic environments
- Capital One will consider sponsoring a new qualified applicant for employment authorization
- Master’s Degree, 2+ years of experience in financial services, and 1+ year of experience in consulting are preferred
Benefits
Comp & perks- Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
- Comprehensive, competitive, and inclusive health, financial and other benefits supporting total well-being
- Reasonable accommodations for applicants with disabilities
- Inclusive, equal opportunity workplace
- Hybrid work arrangement