Business Manager – Collections Credit Infrastructure

Capital One

. Collaborate with Business, Data Science, ML Tech, and Product partners to build and integrate solutions strengthening credit infrastructure .

Posted 11/4/2026full-timeUnited StatesMid-LevelSenior💰 $164,800 - $205,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in quantitative analysis, model development, and strategic business decision-making, with a focus on improving credit performance and driving growth in financial services. Proven ability to lead teams, mentor associates, and collaborate across departments to implement effective product and pricing strategies.

Highest-signal resume keywords

Quantitative AnalysisModel DevelopmentFinancial Services ExperiencePeople ManagementStrategic Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisRisk ModelingHypothesis TestingBusiness Strategy DevelopmentProduct Strategy ImplementationMarket AnalysisDecision FrameworksConsumer Credit Trend AnalysisAnalyticsStatistical Methods

Soft Skills

LeadershipInterpersonal SkillsNegotiation SkillsProblem-Solving OrientationStrategic Influencing

Certifications & Qualifications

Bachelor's DegreeMaster's DegreeMBA with Quantitative Concentration

Industry Keywords

Credit InfrastructureCollectionsConsumer CreditFinancial ServicesEntrepreneurial EnvironmentConsulting ExperienceTeam DevelopmentBusiness JudgmentDynamic EnvironmentCapital One

About the role

Key responsibilities & impact

Collaborate with Business, Data Science, ML Tech, and Product partners to build and integrate solutions strengthening credit infrastructure
Partner with Data Science to develop models driving personalized customer treatment in Collections
Design in-market foundational tests to ground credit policy and power ML models
Use customer data to identify gaps in current decisioning frameworks
Develop business strategies driving growth, profitability, and competitive success for Capital One
Potentially manage and develop 1–2 analysts; coach and mentor associates
Develop and implement product and pricing strategies for lending products
Lead product-level modeling and analytics
Lead direct-to-consumer marketing efforts for selected products and strategic intent for retail-channel products
Build targeted insights informing customer experiences, technology, and go-to-market strategies
Improve credit performance through consumer credit trend analysis, risk models, hypothesis testing, monitoring, and analysis
Manage and sequence business intent delivery, build business requirements, and execute product strategy
Oversee multiple projects and programs concurrently
Partner with IT, Sales, Operations, Finance, and other Capital One colleagues to improve quality, volume, service, and profitability

Requirements

What you’ll need

At least 3 years of professional experience performing analysis
Currently has, or is in the process of obtaining, a Bachelor's Degree or Master's Degree in a quantitative field, or an MBA with a quantitative concentration; required degree must be obtained by the scheduled start date
Quantitative field may include Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems, or a related quantitative field
Master's Degree in Business or a quantitative field preferred
5+ years of experience in analysis preferred
2+ years of experience in financial services preferred
1+ year of experience in consulting preferred
2+ years of experience in people management preferred
Strong quantitative, analytical decision-making, and problem-solving orientation
Strong business judgment, leadership, and integrity
People leadership and team development experience preferred
Strong executive written and oral communication, strategic influencing, interpersonal, and negotiation skills
Successful track record in a fast-paced, entrepreneurial, and dynamic environment
Previous consulting experience is a plus
Capital One will consider sponsoring a new qualified applicant for employment authorization

Benefits

Comp & perks

Performance-based incentive compensation, including cash bonus(es) and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Employment authorization sponsorship may be considered for a new qualified applicant