Chief of Staff, Customer Management Project Manager, Business Cards & Payments

Capital One

. Assist in managing strategic priorities and lead operational and management systems for the Leadership Team .

Posted 10/7/2026full-timeRemote • Virginia • United StatesLead💰 $138,100 - $157,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Project Management and Process Management, with a strong focus on building and influencing strategy within complex organizations. Proven ability to lead cross-functional teams, enhance organizational culture, and effectively communicate with stakeholders.

Highest-signal resume keywords

Project ManagementProcess ManagementStrategic PlanningCross-Functional Team LeadershipCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementProcess ManagementStrategic PlanningMetrics DevelopmentOrganizational Effectiveness

Soft Skills

CollaborationRelationship BuildingInitiativeDiscretion

Certifications & Qualifications

Bachelor’s DegreeMaster’s Degree Preferred

Industry Keywords

Sales OperationsClient ManagementLeadership TeamOrganizational CultureExecutive Support

About the role

Key responsibilities & impact

Assist in managing strategic priorities and lead operational and management systems for the Leadership Team
Support the Head of Acquisitions and extended leadership team in executing priorities
Enable leaders to execute strategic priorities while ensuring operational rigor
Develop, implement, and sustain strategy, executive support and team culture, and operational excellence initiatives
Report into the Field Chief of Staff Office and collaborate with the team to support Field leadership
Partner with the Leadership Team to drive strategic direction and create a cross-functional view of the destination
Facilitate presentations articulating strategy to internal and external stakeholders
Enhance team-oriented organizational culture and facilitate management systems for organizational effectiveness
Lead initiatives addressing associate engagement strategies
Ensure organizational alignment through strategic updates on strategy and progress
Coordinate Leadership Team meetings, offsites, All Hands events, and other Leadership Team events
Support or lead moderate to large horizontal priorities and special projects
Establish metrics to track and manage priorities, outcomes, risks, and budgets

Requirements

What you’ll need

Bachelor’s Degree or military experience
At least 4 years of experience in Project Management or Process Management
At least 4 years of experience building and influencing strategy
Proven ability to build strong, trusted relationships and influence executives
Excellent communication and collaboration skills
Strong project management and organizational skills
Understanding of sales and client management field operations
Ability to work autonomously and take initiative
Proven ability to lead moderate-sized cross-functional teams on complex projects and programs
Experience handling highly sensitive issues with discretion
Master’s Degree preferred
3+ years of experience in a sales or client management role preferred
3+ years of experience serving in a Chief of Staff or Project Management role in a large, complex, and matrixed organization preferred
At this time, Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Remote work eligibility