Concierge Gen Ops Specialist, Principal Coordinator – Velocity Black

Capital One

. Communicate with clients, restaurants, vendors, and team members to deliver great service across dining, experiences, travel, and luxury goods .

Posted 10/30/2026full-timeRemote • Virginia • United StatesLead💰 $56,800 - $64,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in luxury hospitality and client service, with strong communication skills and the ability to adapt in high-pressure environments. Proven experience in delivering concierge services and collaborating effectively with diverse stakeholders.

Highest-signal resume keywords

Luxury Hospitality ExperienceVerbal And Written Communication SkillsClient Relationship ManagementProblem-Solving AttitudeAdaptability And Multitasking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent CommunicationEntrepreneurial MindsetCollaborative TeamworkFlexibilityHigh-Pressure Performance

Tools & Technologies

Mobile PaymentsChat ServicesApp Experience

Certifications & Qualifications

High School DiplomaGEDEquivalent Certification

Industry Keywords

Luxury GoodsHigh Net Worth IndividualsDining ExperiencesConcierge ServicesRestaurants

About the role

Key responsibilities & impact

Communicate with clients, restaurants, vendors, and team members to deliver great service across dining, experiences, travel, and luxury goods
Source content ideas and submit them to the Content Team weekly
Complete end-to-end member requests
Deliver concierge services through chat, AI, mobile payments, and the app experience

Requirements

What you’ll need

High School Diploma, GED, or Equivalent Certification
At least 1 year of Luxury Hospitality experience
Adaptability and multitasking
‘Yes first’ mentality
General knowledge of high end experiences, luxury goods, and restaurants
Experience working with high net worth individuals and clients
Entrepreneurial, problem-solving attitude
Excellent, clear and effective verbal and written communication skills
Experience in a collaborative and transparent environment
Ability to work in high-pressure environment with tight deadlines
Flexible working hours; available to work on evenings and weekends
Capital One will not sponsor a new applicant for employment authorization or provide immigration-related support
Preferred: Bachelors Degree
Preferred: 2+ years of experience in Luxury hospitality

Benefits

Comp & perks

Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Benefits eligibility varies based on full- or part-time status, exempt or non-exempt status, and management level
Flexible working hours
Equal opportunity employer committed to non-discrimination
Reasonable accommodation support