Concierge Specialist – General Ops

Capital One

. Communicate with clients, restaurants, vendors, and team members to deliver great service across dining, experiences and retail .

Posted 10/22/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in luxury concierge services and hospitality, with a strong focus on client communication and problem-solving in high-pressure environments. Capable of managing high net worth individuals and delivering exceptional service across various experiences and retail sectors.

Highest-signal resume keywords

Luxury Concierge ExperienceHigh Net Worth Client ManagementEffective Communication SkillsProblem-Solving AttitudeAdaptability and Multitasking

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Verbal CommunicationEffective Written CommunicationCollaborative TeamworkEntrepreneurial MindsetAbility to Work Under Pressure

Industry Keywords

Luxury GoodsHigh-End ExperiencesHospitalityClient LiaisonMember Requests

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Communicate with clients, restaurants, vendors, and team members to deliver great service across dining, experiences and retail
Liaise with every part of the business to ensure swift and effective resolution of member issues
Communicate with members, demonstrate the product interface, and provide an overview of the membership
Complete end-to-end member requests

Requirements

What you’ll need

Proven experience in luxury concierge or hospitality
Adaptability and multitasking
‘Yes first’ mentality
General knowledge of high end experiences, luxury goods, and restaurants
Experience working with high net worth individuals and clients
Entrepreneurial, problem-solving attitude
Excellent, clear and effective verbal and written communication skills
Experience in a collaborative and transparent environment
Ability to work in high-pressure environment with tight deadlines
Flexible working hours; available to work on evenings and weekends
Must reside in the UK

Benefits

Comp & perks

Access to up to £5,000 in funding for external qualifications
Competitive pension
Performance-based bonus schemes
25 days of annual leave, increasing with tenure
Option to buy 5 additional days of annual leave
Private medical insurance
Enhanced parental leave
Business Resource Groups with activities, networking opportunities, special events and learning programmes