Customer Service Coordinator – Card Account Servicing

Capital One

. Provide customer care and service for Capital One card accounts .

Posted 10/26/2026full-timeUnited StatesJuniorMid-Level💰 $43,680 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on compassionate communication and problem-solving. Proficient in managing time and organizational tasks while maintaining a secure and reliable home office environment.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceGoogle Suite ProficiencyMicrosoft Office ProficiencyTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer CareCall Control TechniquesDe-Escalation TechniquesIndependent Decision-MakingFormal Learning ProgramsInformal Learning Programs

Soft Skills

Compassionate CommunicationJudgment

Tools & Technologies

Google SuiteMicrosoft OfficePrivate Internet Connection

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer AccountsAttendance ManagementHome Office EnvironmentInternet Speed Requirements

About the role

Key responsibilities & impact

Provide customer care and service for Capital One card accounts
Listen to customers and provide compassionate, practical solutions
Communicate with peers, management, and customers
Use questioning, call control, and de-escalation techniques
Exercise judgment and independent decision-making
Work proactively while managing time and organizational tasks
Maintain dependable attendance
Complete formal and informal learning and development programs
Report in person when required with at least 24 hours notice

Requirements

What you’ll need

High School Diploma, GED, or equivalent certification
At least 2 years of Customer Service or Call Center Experience
At least 1 year of experience using Google Suite or Microsoft office
Candidates must live within a 100 mile radius of the specified locations and report in person when required with at least 24 hours notice
Must maintain a reliable private internet connection not supplied by cellular data or hotspot
Secure home office environment free from background noise and distractions
Password-protected private network with ownership or line of sight to every device
Cable or fiber internet service provider required
Minimum 100 Mbps download / 10 Mbps upload speed
Hotspots and satellite services prohibited
Must not live or work in California
At this time, Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Medical, Dental, Vision, Prescription coverage Day 1
Flexible Schedule Options
Paid Time Off
Wellbeing offerings such as backup childcare and Mental Wellness support
Tuition Reimbursement
Paid Training and Development offered quarterly
Flexible Spending Account
Life Insurance
Disability Insurance
401 K and Stock Purchase Plan