Dealer Success Manager

Capital One

. Operate as a Strategic Consultant and Customer-Centric Partner to auto dealers within the Capital One Sales Process .

Posted 10/28/2026full-timeAlbany • New York • United StatesJunior💰 $109,900 - $125,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Strategic Consulting and Customer Relationship Management, with a focus on driving tool adoption and enhancing customer outcomes through effective training and collaboration. Proficient in Process Management and troubleshooting technical issues related to the Navigator Platform.

Highest-signal resume keywords

Strategic ConsultingCustomer Relationship ManagementProcess ManagementNavigator Platform ExpertiseAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ManagementTroubleshootingSales TechniquesCustomer AdoptionROI Conversations

Soft Skills

Interpersonal SkillsCommunication SkillsInfluencing SkillsCollaboration SkillsAdaptability

Tools & Technologies

Navigator Platform

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Auto DealersSales ProcessCustomer-CentricMarket StrategiesStakeholder Engagement

About the role

Key responsibilities & impact

Operate as a Strategic Consultant and Customer-Centric Partner to auto dealers within the Capital One Sales Process
Partner with POD counterparts to strategize and achieve sales success
Support efforts to gain and retain Navigator Platform subscribers
Provide specialized expertise during initial pitches and closing techniques
Own seamless setup, expert training, and strategic ROI conversations
Educate and gain buy-in from key auto dealer stakeholders
Collaborate with the Area Sales Manager and POD team members to develop and execute market strategies
Drive Navigator Platform sales efforts and own the customer adoption and retention lifecycle
Drive process improvements aligned with customer outcomes and the Capital One Sales Process
Provide subject matter expertise on processes and Navigator Platform
Troubleshoot Navigator Platform product and process issues
Conduct frequent in-market visits to dealerships to foster relationships and execute the customer enablement cycle

Requirements

What you’ll need

High School diploma, GED or equivalent certification
At least 1 year of experience in Process Management
At least 1 year of experience in Relationship management
Ability to travel up to 50%
Customer-centric approach and ability to drive tool adoption
Ability to understand the product and troubleshoot technical issues quickly
Strong analytical skills and attention to detail
Strong interpersonal, communication, influencing, and collaboration skills
Ability to adapt to a dynamic agile environment
Ability to train stakeholders and build trust
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being