Dealer Success Manager

Capital One

. Operate as a Strategic Consultant and Customer-Centric Partner to auto dealers within the Capital One Sales Process .

Posted 11/5/2026full-timeAlpharetta • Georgia • United StatesJunior💰 $109,900 - $125,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Process Management and Relationship Management, with a strong focus on customer adoption and retention strategies for the Navigator Platform. Capable of providing training, troubleshooting technical issues, and driving sales success through effective communication and collaboration.

Highest-signal resume keywords

Process ManagementRelationship ManagementNavigator Platform ExpertiseAnalytical SkillsCustomer Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ManagementRelationship ManagementTroubleshootingSales StrategyCustomer Enablement

Soft Skills

Interpersonal SkillsCommunication SkillsAttention to DetailAdaptabilityAnalytical Thinking

Tools & Technologies

Navigator Platform

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Auto DealersSales ProcessCustomer AdoptionCustomer RetentionMarket Strategies

About the role

Key responsibilities & impact

Operate as a Strategic Consultant and Customer-Centric Partner to auto dealers within the Capital One Sales Process
Partner with POD counterparts to strategize and achieve sales success
Support efforts to gain and retain Navigator Platform subscribers
Provide specialized expertise during initial pitches and compelling closing techniques
Own seamless customer setup, expert training, and strategic ROI conversations
Educate and gain buy-in from key auto dealer stakeholders
Collaborate with the Area Sales Manager and POD team members to develop and execute market strategies
Drive Navigator Platform sales efforts and own the customer adoption and retention lifecycle
Drive process improvements aligned with customer outcomes and the Capital One Sales Process
Provide subject matter expertise on processes and Navigator Platform
Troubleshoot Navigator Platform product and process issues
Make frequent in-market visits to dealerships to foster relationships and execute the customer enablement cycle

Requirements

What you’ll need

High School diploma, GED or equivalent certification
At least 1 year of experience in Process Management
At least 1 year of experience in Relationship management
Preferred: Bachelors Degree
Preferred: 2+ years of experience in Process Management
Preferred: 2+ years of experience in Relationship management
Strong analytical skills
Attention to detail
Ability to adapt to a dynamic agile environment
Strong interpersonal and communication skills
Ability to train and drive tool adoption
Ability to understand the product and troubleshoot technical issues
No new employment authorization sponsorship or immigration-related support from Capital One
Ability to travel up to 50%

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial and other benefits supporting total well-being