Dealer Success Manager

Capital One

. Operate as a Strategic Consultant and Customer-Centric Partner to auto dealers within the Capital One Sales Process .

Posted 9/29/2026full-timeUnited StatesJunior💰 $120,800 - $137,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Process Management and Relationship Management, with a strong focus on sales strategies and customer enablement. Proven ability to drive tool adoption and process improvements while providing consultative training and support to auto dealers.

Highest-signal resume keywords

Process ManagementRelationship ManagementSales StrategiesCustomer EnablementProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ManagementRelationship ManagementSales TechniquesAnalytical SkillsTroubleshootingTraining UsersAgile Adaptability

Soft Skills

Interpersonal SkillsAttention to Detail

Tools & Technologies

Navigator Platform

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer-CentricSales ProcessMarket StrategiesCustomer AdoptionRetention Lifecycle

About the role

Key responsibilities & impact

Operate as a Strategic Consultant and Customer-Centric Partner to auto dealers within the Capital One Sales Process
Partner with POD counterparts to strategize and achieve sales success
Provide consultative expertise and training enablement supporting POD sales objectives
Support efforts to gain and retain Navigator Platform subscribers
Provide specialized expertise during initial pitches and compelling closing techniques
Own seamless customer setup, expert training, and strategic ROI conversations
Educate and gain buy-in from key auto dealer stakeholders
Collaborate with the Area Sales Manager and POD team members to develop and execute market strategies and unified sales goals
Support Navigator Platform sales efforts and own the customer adoption and retention lifecycle
Drive process improvements aligned with customer outcomes and the Capital One Sales Process
Provide subject matter expertise on processes and Navigator Platform while representing Sales
Troubleshoot Navigator Platform product and process issues
Make frequent in-market visits to dealerships to foster relationships and execute the customer enablement cycle

Requirements

What you’ll need

High School diploma, GED or equivalent certification
At least 1 year of experience in Process Management
At least 1 year of experience in Relationship management
Strong sales and interpersonal skills
Expertise in process improvement
Strong analytical skills and attention to detail
Ability to adapt to a dynamic agile environment
Ability to train users and drive tool adoption
Ability to understand the product and troubleshoot technical issues quickly
Willingness to travel up to 50%
Capital One will not sponsor a new applicant for employment authorization for this position
Bachelor's Degree preferred
2+ years of experience in Process Management preferred
2+ years of experience in Relationship management preferred

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable accommodations for applicants who require them