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Capital One

Director of Communications

Capital One

. Lead the overarching external communications strategy for Capital One Travel .

Posted 10/28/2026full-timeUnited StatesLead💰 $206,000 - $256,500 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in external communications strategy, crisis management, and relationship building within the travel industry. Proven ability to lead teams, develop impactful messaging, and enhance brand reputation through strategic partnerships and media engagement.

Highest-signal resume keywords
External Communications StrategyPeople LeadershipCrisis CommunicationsTravel Industry ExperienceStrategic Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Messaging DevelopmentSpeechwritingThought LeadershipChange ManagementMedia Relations
Soft Skills
CollaborationInterpersonal SkillsCoaching SkillsOrganizational SkillsPrioritization
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
Travel BrandLuxury HotelsPremium Cruise LinesElite Tour OperatorsTravel Industry Trends

About the role

Key responsibilities & impact
  • Lead the overarching external communications strategy for Capital One Travel
  • Elevate Capital One Travel’s reputation as a premium travel brand
  • Serve as strategic external communications lead for the Head of Capital One Travel
  • Develop messaging, positioning, speechwriting, and thought leadership
  • Build relationships with top-tier travel and lifestyle media and secure earned media
  • Support partnerships with luxury hotels, premium cruise lines, and elite tour operators
  • Monitor global events, macroeconomic shifts, and travel industry trends
  • Manage communications surrounding global crises and travel disruptions
  • Develop campaigns supporting adoption of the Capital One Travel app
  • Collaborate across the Premium Products and Experiences business and integrate the travel narrative with Capital One’s premium lifestyle portfolio

Requirements

What you’ll need
  • Bachelor’s degree or military experience
  • At least 8 years of experience in External Communications or Public Relations
  • At least 8 years of experience in People Leadership
  • At least 5 years of experience in the travel industry
  • No employer-sponsored employment authorization or immigration support available
  • Preferred: 8+ years of experience in External Communications or Public Relations for a leading Travel Brand
  • Preferred: 4+ years of experience managing large-scale change management and crisis communications
  • Preferred: Proven ability as a strategic thinker and problem-solver
  • Preferred: Strong collaboration, interpersonal, and coaching skills
  • Preferred: Strong organizational and prioritization capabilities

Benefits

Comp & perks
  • Performance-based incentive compensation, including cash bonuses and/or long-term incentives (LTI)
  • Comprehensive health, financial, and other benefits supporting total well-being
  • Hybrid work arrangement